Hungary Job Openings
Freetrade
Customer Service Workflow Lead
Budapest
FULL TIME
November 4, 2024
Description
Budapest, Hungary
At Freetrade, we believe investing should be accessible to everyone. It’s one of the best ways to grow your savings, but for many, it seems complicated, expensive, and out of reach. We’re here to change that.
We’re building a team with diverse and unique perspectives to help us on our mission to demystify investing. Our goal is to help our customers achieve better long-term financial outcomes.
In 2024, we’ll be focusing on making our business cash flow profitable. We’ll also be radically improving our product for our core customer base. In the UK, we now have over 1.6 million registered users, and we offer a range of products such as the Freetrade Pension, a stocks and shares ISA, and UK Treasury bills.
To ensure investing feels accessible and that our customers enjoy an excellent experience, it’s essential we have a high-quality team ready to support them. Our Hungarian Customer Service Team is here to assist new and prospective investors with a variety of queries - from navigating our app to understanding some of the complexities of investing. No prior investment knowledge is required, as full training will be provided, making this a fantastic opportunity to learn about investments.
We’re building a team with diverse and unique perspectives to help us on our mission to demystify investing. Our goal is to help our customers achieve better long-term financial outcomes.
In 2024, we’ll be focusing on making our business cash flow profitable. We’ll also be radically improving our product for our core customer base. In the UK, we now have over 1.6 million registered users, and we offer a range of products such as the Freetrade Pension, a stocks and shares ISA, and UK Treasury bills.
To ensure investing feels accessible and that our customers enjoy an excellent experience, it’s essential we have a high-quality team ready to support them. Our Hungarian Customer Service Team is here to assist new and prospective investors with a variety of queries - from navigating our app to understanding some of the complexities of investing. No prior investment knowledge is required, as full training will be provided, making this a fantastic opportunity to learn about investments.
We are looking for a Customer Service Workflow Lead to join our Customer Service Team in Budapest. In this role, you’ll help oversee and support a team of 8-9 Customer Service Associates. This position is vital in structuring the team and creating career growth opportunities, fostering an environment that is engaging, effective, and enjoyable.
As part of a new team, you’ll have a hand in developing and implementing workflows that enhance team collaboration and productivity, making a real impact on the team’s success and the customer experience.
Key Responsibilities
- Perform Business-As-Usual Customer Service tasks, including responding to customer chats.
- Create and manage the monthly CS team schedule and daily rota, ensuring comprehensive coverage across all CS areas.
- Assign tasks based on team members’ strengths and skills to maximise effectiveness.
- Foster collaboration and open communication within the team, inspiring a positive and motivated work environment.
- Provide daily hands-on support, working closely with team members.
- Partner with CS Subject Matter Experts (SMEs) to ensure specialised areas are well-managed and effective.
- Collaborate with the Customer Operations Manager to implement and improve our business strategy.
- Stay current with industry trends, sharing relevant insights to promote continuous improvement within the team.
We’re seeking a proactive and results-oriented Workflow Leader with experience in tools such as Intercom, Looker, Confluence, and Google Suite (though this experience is preferred, not mandatory).
Expertise & Career Progression
- Proficiency in English, with a strong focus on clear and effective written communication
- Minimum of 2-3 years of experience in a Team Leader role, showcasing strong leadership abilities
- A passion for fintech and a commitment to creating a collaborative environment that enhances team performance and customer satisfaction
Career Progression Opportunities
Freetrade offers a range of career growth opportunities. Within the Customer Service Team, candidates may progress to specialised roles such as QA Specialist, Intercom Specialist, or Senior Complaints Specialist. There is also potential for advancement to Customer Operations Manager. Freetrade is committed to supporting employees' career aspirations, including moves into other areas of the business.
Freetrade offers a range of career growth opportunities. Within the Customer Service Team, candidates may progress to specialised roles such as QA Specialist, Intercom Specialist, or Senior Complaints Specialist. There is also potential for advancement to Customer Operations Manager. Freetrade is committed to supporting employees' career aspirations, including moves into other areas of the business.
Benefits & Interview logistics
The application process consists of 4 stages: an initial interview with one of our Talent Specialists, followed by Take Home Task. Then a meeting with the Hiring Manager, and concluding with an Executive Interview with the CEO, where we also assess your cultural fit.
We offer competitive salary, cafeteria and equity, which gives you stake in the company!
We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. We're very open about what we're working on, and the best places to learn more are our buzzing community forum and our blog.
To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here.
About Freetrade
Freetrade is an award-winning investing app with over 1 million users. Our mission is to get everyone investing by making it simpler and more affordable. We bring together people with diverse skills and backgrounds, ranging from leading financial services companies to Big Tech to more. Together we are focused on building an open and transparent stockbroker you can trust.
Openness and transparency is in our DNA and applies to all aspects of our company. We encourage an open and inclusive environment and pride ourselves on being candid, curious, focused, humble and gritty.
Our headquarters are based in London and we’re hiring.
Openness and transparency is in our DNA and applies to all aspects of our company. We encourage an open and inclusive environment and pride ourselves on being candid, curious, focused, humble and gritty.
Our headquarters are based in London and we’re hiring.
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