Hong Kong Job Openings

Marriott International, Inc

Guest Service Representative

FULL TIME

November 28, 2024

Additional Information
Job Number24204998
Job CategoryRooms & Guest Services Operations
LocationCourtyard Hong Kong, 167 Connaught Road West, Hong Kong, Hong Kong, China
ScheduleFull Time
Located Remotely?N
Position Type Non-Management


歡迎加入我們的大家庭

作為旅遊業的世界級領導者，再沒有比這更好的地方可供您一展身手了。如果您具有與他人溝通的本能並享受與他人合作，我們歡迎您加入我們的全球大家庭。在這裡，您會找到一個您的個性和想法與您所做的工作一樣都得到賞識的崗位。每一天，您都會敞開心扉，迎接各種可能性和成長機會，並有機會結識來自世界各地的人們。

您將影響的

無論客人在抵達時因旅行而疲憊不堪，還是因度假而倍感興奮，您都知道如何讓他們擁有賓至如歸的感覺。對於清新的大堂、熱烈的歡迎，以及您在協助辦理入住手續並指引路線方面的效率，他們感到非常滿意。當他們知道您真正關心他們的住宿品質時，您就會創造卓越。

您將做的

  • 安排、確認和處理客人入住/退房，並為任何變更作出調整
  • 收取付款，並根據需要驗證和調整結算
  • 為客人提供客房和酒店資訊、路線指引、設施和當地景點資訊
  • 運行每日報告，查看需要傳達給下一班工作人員的內容
  • 完成交班和結算報告，並在每個輪班結束時可靠地清點收銀櫃帳目
  • 接受並記錄喚醒電話，交付給相應的部門
  • 向適當的安保人員和/或當局傳達任何緊急情況、遺失物品或盜竊案件
  • 保留緊急情況下的應急清單並傳達任何必要的資訊

您應得的待遇
我們將為您提供以下職場內外的支持：

  • 富有團隊精神的同事
  • 鼓勵性的領導風格
  • 支持過幸福和快樂的生活
  • 服務和回饋社區的機會
  • 酒店客房、禮品店和餐飲折扣
  • 認可計劃

我們尋覓的

  • 熱情、以人為本的風範
  • 團隊優先的態度
  • 注重細節的天賦

此職位要求遵守品質保證預期和標準。您可能需要在一段較長的時間內保持站立、就坐或行走。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。

歡迎您來到這裡

我們的首要任務是讓您感受到自己和我們的客人一樣受到歡迎。我們希望您感覺自在，並且知道自己對我們很重要。您將在自己的崗位上發揮才能。為此，您將得到賞識和重視。

Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。
萬怡酒店熱衷於為世界各地的旅客提供優質服務，貼心滿足所需。這份熱忱不僅曾鼓舞我們率先創立專為商務旅行者打造的飯店品牌，也是萬怡酒店至今仍在為每一位賓客的每一段旅程提供精彩體驗的動力。萬怡酒店團隊規模雖小但志向高遠，我們期待心懷熱情的卓越人士踴躍加入，與我們攜手呈獻超越期待的客戶體驗，同時享受不斷進取和自我提升的樂趣。


加入萬怡酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。

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