Hong Kong Job Openings
NLS
Desktop Support Engineer - Global Hedge Fund - Hong Kong
FULL TIME
December 3, 2024
The role:
- Provide global end-user and desktop support across all offices, including remote and executive leadership support, in a dynamic environment.
- Offer support for Office 365 applications and Windows 10 operating system.
- Manage Microsoft Active Directory and Office 365 Exchange Online.
- Administer Citrix Cloud/Microsoft Azure VDA/VDI platform and provide related support.
- Manage and support HP Workstation, HP Thin Client, and Lenovo laptop devices.
- Administer Cisco Vo IP phones, Cisco Unified CM, and Cisco Unity Connection.
- Support mobile devices (i OS, Android) managed through MDM platform (Mobile Iron).
- Assist in maintaining video conferencing systems (Zoom, Neat, Poly).
- Provide support for Market Data Applications such as Bloomberg Anywhere/Terminal.
- Conduct basic network troubleshooting including DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity issues, etc.
- Ensure timely logging and monitoring of service tickets for swift issue resolution and documentation using JIRA Service Desk.
- Assist with office moves and build-outs.
- Manage device inventory and asset tracking.
- Support employee onboarding and offboarding processes.
- Minimum of 5 years of desktop support experience in a hedge fund or investment advisor setting.
- Exceptional customer service skills with strong written and oral communication abilities.
- Passion for technology, self-development, and problem-solving.
- High attention to detail and quick adaptability to various user and system environments. Capability to work independently, multitask effectively, and
- through on tasks.
- Thorough understanding of desktop support standards, hardware, and software best practices.
- Experience in supporting mobile devices and troubleshooting remote VPN/VDI connections.
- Knowledge of Power Shell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is advantageous.
- Above market compensation and benefits
- Prime office location
- Brand name that will open doors for your career in the near future
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