Hong Kong Job Openings
Feeding Hong Kong
IT Support and Digital Transformation Lead
November 28, 2024
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- Day-to-Day IT Support:
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- Provide technical support to staff for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems promptly to maintain operational efficiency.
- Maintain and manage IT inventory, including software licenses and hardware assets.
- Continuous Improvement of IT Platforms:
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- Assess current IT systems and identify areas for improvement.
- Collaborate with team members to implement enhancements and new features.
- Monitor and evaluate the performance of IT systems, making recommendations for upgrades and optimizations.
- Digital Transformation Support:
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- Assist in the development and execution of Feeding HK’s digital transformation strategy.
- Research and recommend new technologies that align with organizational goals and operational needs.
- Train and support staff in the effective use of digital tools and platforms.
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- Bachelor’s degree in IT, Computer Science, or a related field.
- At least 6-7 years of proven experience in IT support or a similar role, preferably in a non-profit or social service environment.
- Strong understanding of IT systems, software applications, and network infrastructure.
- Familiarity with digital transformation processes and best practices.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills – i.e. ability to collaborate across diverse multi-cultural, ethnic and generational backgrounds.
- Bi-lingual English and Cantonese written and spoken is a must.
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- Passionate about Feeding Hong Kong’s mission and values.
- Self-motivated with a strong attention to detail.
- Adaptable and open to learning new technologies and methodologies.
- Ability to work independently and as part of a team.
- Collaborative mind-set and enjoys continuous learning.
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