Hong Kong Job Openings
Marriott International, Inc
Ay Your Service Agent
FULL TIME
November 29, 2024
Additional Information
Job Number24205430
Job CategoryRooms & Guest Services Operations
LocationCourtyard Hong Kong, 167 Connaught Road West, Hong Kong, Hong Kong, China
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
Job Number24205430
Job CategoryRooms & Guest Services Operations
LocationCourtyard Hong Kong, 167 Connaught Road West, Hong Kong, Hong Kong, China
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
中華游樂會 Chinese Recreation Club Hong Kong
清潔雜務員/General Service Attendant (輪班制)
FULL TIME
December 3, 2024
View Job Description
Hong Kong Airlines
Supervisor, Ground Services (Irregularity Control Centre)
FULL TIME
December 3, 2024
View Job Description
Looking for similar job?
Million Tech
Customer Service Officer (work in a label factory at Kwai Chung)
November 30, 2024
View Job Description
EY
Core Business Services - Business Analyst / Business Manager - Hong Kong
November 30, 2024
View Job Description
EY
FSO - Assurance - Climate Change and Sustainability Services - Senior Associate - Hong Kong
November 30, 2024
View Job Description
EY
Consulting - Plaforms - ServiceNow - Senior Associate - Hong Kong
November 30, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Guest Experience Expert
Bogota
FULL TIME
December 3, 2024
View Job Description
Marriott International, Inc
Sales Coordinator
Bogota
FULL TIME
December 2, 2024
View Job Description
Marriott International, Inc
Food Services Supervisor
Bogota
FULL TIME
December 2, 2024
View Job Description
Marriott International, Inc
Food Services Supervisor
Bogota
FULL TIME
December 2, 2024
View Job DescriptionNew Job Alerts
中華游樂會 Chinese Recreation Club Hong Kong
清潔雜務員/General Service Attendant (輪班制)
FULL TIME
December 3, 2024
View Job Description
Hong Kong Airlines
Supervisor, Ground Services (Irregularity Control Centre)
FULL TIME
December 3, 2024
View Job Description