Germany Job Openings

FLOCERT GmbH

Key Account Officer (m/f/div) English and Spanish

Bonn

FULL TIME

December 2, 2024

Introduction & Description

FLOCERT is a leading global certification body. Besides providing sole certification to Fairtrade, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.

With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.

For more information, please explore further on our website: www.flocert.net

Description

Join Our Team as a Key Account Officer!

Are you an experienced professional with a passion for building and nurturing relationships? We are seeking a dedicated Key Account Officer to join our dynamic team.

In this role, you will be pivotal in understanding and meeting the needs of our key stakeholders and customers. Your responsibilities will include managing multiple projects in a fast-paced, multi-stakeholder environment, ensuring exceptional customer service, driving sales growth, and collaborating with cross-functional teams and partner organisations.

Job Share: Full-time (38.5 hours per week)
Location: FLOCERT Gmb H Headquarter Bonn, Germany
Salary: The salary and benefit package depend upon qualifications and experience
Start date: as soon as possible

Your responsibilities

Proactively manage a set of customer accounts and develop trusted relationships across hierarchy levels
Identify new business opportunities within existing accounts, regularly review account performance
Prepare certification and verification service offers: Scope new customer inquiries, draft project outlines, including deliverables, timelines, and price quote
Lead contract negotiations, ensure compliance with company policies, contract terms and deliverables
Follow-up on account management processes to close deals and work jointly with other internal teams to deliver on customer expectations
Collaborate cross-departmentally and cross-organisationally to design, develop, and constantly improve service solutions
Support the optimisation of the strategic direction, structure and workflows of Account Management
Facilitate workshops, business meetings and presentations
Maintain accurate records of account performance, sales pipeline status, and contracts on Salesforce

Your qualifications, experience and skills

Min 3 years of related professional work experience in a client-facing, commercial role such as Account Management, Sales or Marketing (and preferably with experience in certification industry)
University education the fields of Business, Economics, Marketing, Communication, Sales or related field
Excellent oral and written communication skills
Ability to influence without formal authority
Cross-functional project management skills
Takes pride in delivering high-quality work
Experience working in an international, multicultural environment
Good understanding of multi-stakeholder environment
Fluent in English and Spanish (German and/or French is a plus)
Structured and organised approach to work
Curious mindset and solution oriented
A self-starter with a business acumen
Strong dedication towards customer service
Experience with project management and/or customer relationship management tools
Ability to travel up to 25%

What we offer

International work environment
Company culture of dialogue and respect
Onboarding and welcome management
Open-minded and value-driven colleagues living our mission
Remote work & flexible working hours
Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
Opportunities to make a meaningful impact
Learning and development opportunities
Chance for motivated staff to grow

How to apply

Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.

Do you still have questions? Then give us a call or send us an email: recruitment@flocert.net

Regina Jatzke
HR Manager for Recruiting & Employer Branding
+49 (0)228 2493-278

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