NX Group is one of the largest logistics providers worldwide, employing over 78,000 professionals across more than 3,000 locations in 57 countries. We offer our clients a comprehensive range of logistics services under one roof. Nippon Express (DEUTSCHLAND) Gmb H & Co. KG is our German subsidiary, established in 1981, and headquartered in Mönchengladbach. With approximately 1,000 employees at 18 locations across Germany, Austria, and 6 Eastern European countries, we have experienced steady growth in recent years.
We are looking for a talented Key Account Manager (m/f/d) to join our Industrial Vertical Semiconductor team. If you are ready to take on new challenges and become part of our success story, we look forward to hearing from you!

Your tasks

• Manage and align customer expectations through effective communication and relationship management
• Actively plan and execute strategies for key accounts, focusing on customer value and satisfaction
• Conduct regular structured review meetings to assess account health and performance
• Identify and capitalize on new business opportunities within existing and potential customers
• Connect and collaborate with global key account teams to ensure seamless service delivery
• Gather relevant customer information for RFI/RFP/RFQ processes
• Conduct regular visits to existing and potential customers to strengthen relationships
• Generate cross-sell and upsell opportunities across all Nippon Express services
• Collaborate closely with the regional sales community and the Industry Vertical Head for Semiconductor
• Organize and lead customer review meetings to facilitate dialogue and address concerns
• Develop, build, and nurture long-term partnerships with global accounts to enhance account penetration
• Support a successful handover between Sales and Operations, working closely with Customer Care and Implementation teams
• Provide timely and insightful RFQ Post Mortem analysis to Tender Management and stakeholders involved in the RFQ process
• Provide solutions for the Key Accounts

Requirements

• Successfully completed an apprenticeship with a diploma in global forwarding or a related field
• Demonstrated sales skills (both indoor and outdoor) coupled with a strong analytical mindset
• Over 5 years of experience in air, ocean, rail, and logistics sectors
• Proficiency in multiple languages (bilingual or multilingual)
• Strong communication skills to effectively address client inquiries in a timely manner

Benefits

• Attractive salary with vacation and Christmas bonus
• Permanent position in a leading logistics company
• Anniversary payments and bonuses for family events
• Additional payments into the company pension scheme and capital-forming benefits
• Permanent discounts on products and services from leading providers
• Support for the personal development of employees
• Free parking directly at the workplace
• Open-minded team with regular meetings and annual events
• Careful and systematic induction training for new employees
• Company car for private use

We operate under the motto "We find the way" and would be thrilled if you choose to find your way to us. Our recruitment team is here to assist you with your application and any inquiries you may have.
Please send your application using our online form or via email to: nede-bewerbung@nipponexpress.com.