What you’ll do?

• Define and lead the strategy of your client portfolio to improve the seller behavior and the quantity / quality of listings ( leading KPIs, holding regular meetings, animation & coordination of action plans) & find triggers to combat customer disengagement / loss
• Be the go-to person for onboarding new sellers to our tools and platform
• Ensure good product adoption: share best practices of the solution and the added value proposition to encourage customers to make the best use possible. You also carry out Success Checks depending on the customer Kpi’s target.
• Working hand in hand with Account Managers by improving quality / quantity of listings and trust through seller behavior ( authenticity, repayment…)
• Interface between customers and Tech and Product team. In this capacity, you coordinate technical solutions to meet certain more specific needs, and you feed our product roadmap with your customers' requests / needs
• Troubleshoot and escalate any technical issues our partners might be facing, coordinating with internal tech resources
• Act as an interface between multiple internal and external stakeholders, such as the sellers, regional B2C teams and relevant product / technical teams
• Maintain existing external and internal documentations, mainly related to common support issues and processes

Who you are?

• Enjoy talking about technical concepts and be comfortable explaining how Vestiaire features work to a wide range of audiences
• 3+ years experience in partner support, operations or technical role
• Detail-oriented, self-starter, ability to meet deadlines
• You are comfortable with ambiguity and do not need to be micromanaged; to accomplish team and company goals, you can wear multiple hats
• You are not afraid to deep dive into the technical aspects of the business - technical knowledge such as API, Inventory Management Systems, etc. strongly preferred
• You have a strong customer empathy and understand the importance of solving problems for the end-users. Experience in ecommerce/marketplace is a plus
• Problem solver with strong communication skills, a positive attitude, and empathy
• Fluent English and French communication skills- written & spoken