Finland Job Openings
Johnson Controls
Country Service Manager (Finland)
Helsinki
November 28, 2024
- Maximize revenue and profitability by focusing and driving operational excellence and execution within the service organization.
- Drive scope of growth of existing customer base
- Drive and sustain high levels of customer satisfaction and workforce morale to support sustainable growth
- Manage the Client Service Managers / Service Team Leaders
- Under general direction, lead, develop and coach the service teams to deliver the business plan (revenue, executed margin & working capital)
- Drive the implementation & harmonization of service processes and procedures
- Responsible for employee development and retention
- Serve as an active member in the leadership team
Key accountabilities
- Manage the overall growth & profitability through effective management of assigned delivery teams (people, financial and material) within Service.
- Participate in developing strategical operating plans that aligns with the JCI HVAC-R goals and vision. This includes participating on strategic account plans, annual financial and operating plans, revenue and margin forecasts.
- Deliver to planned revenue and gross margin commitments. Continuously works to improve margins and optimize asset management including cost control, collections, and payables.
- Monitor customer satisfaction, take the lead in solving complex operational or execution issues, be involved in contract negotiations, and provide any other required support.
- Drive development and implementation of operational disciplines such at usage of tools, processes and procedures.
- Harmonization of tools, processes and procedures for our entire organization, this includes cross country borders.
- Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
- Analyze and audit the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.
- Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins.
- Responsible for estimate completion and reviews and manage follow up of pull through orders. Tasked with goals for gross margin delivery and profitability.
- Recruit, hire and retain front line delivery teams to maintain proper staffing levels.
- Prepare and deliver clear performance expectations, performance reviews, coaching and development plans for all front-line delivery team members. Ensures a consistent level of technical support and coaching, which includes monthly ‘one-on-one(s)’, operational and financial reviews.
- In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.
Position Requirements
- Technically oriented education.
- 4 to 6 years of relevant technical hands-on industry related experience
- Good customer focus
- Good interpersonal communication skills, including ability to influence
- Front end selling experience is an asset
- Skilled in technical problem solving and developing quotations
- Excellent coordination skills
- People Management experience in a project-driven or service environment
- Enables team work and involvement
- Drives accountability and results
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