Your Key Responsibilities in this role;

• Engaging with the customers in a professional and customer centric manner
• Understanding the solution (product, data, and process) and using that knowledge to solve the customer’s issues.
• Validating of orders to meet set compliance policies before either accepting or rejecting orders, with a need to work closely with key stakeholders to manage the process.
• Processing work packages through the delivery systems, keeping the stakeholders informed of progress, to supply data to agreed timescales and quality.
• Coordinating with appropriate D&B resources along with the customer’s project manager or sales representative to assist in prioritizing business needs as well as progress of implementation.
• Documenting and tracking the progress of the implementation along with the issues that are being managed using D&B’s standard procedures and systems

• Facilitate the delivery process and secure that the customer experience is optimal and that the process is continuous improved, by: Providing timely and effective issue resolution, providing the defined standard support program for customers secure the optimal use of the data delivered utilizing D&B’s services and coordinating across the appropriate resources both within D&B and at the customer to overcome technical challenges, manage/mitigate risks and ensure the customers’ successful implementation of D&B’s services.
• Maintain and develop a high level of knowledge in the borderline between the Data, the Product, and the Customer, by for example continually developing knowledge and understanding of on the data delivered, understanding the systems used to deliver the data to the customer and understanding the solution (product, data, and process) and can determine the best implementation method and data requirements.

To be successful in this role we believe you are;

• Customer-centric
• A data-driven problem-solver
• A solid internal partner

• Natural trouble-shooter
• Responsive and good at following up, you take responsibility and supports the team

• Adaptable and flexible to a changing environment
• Thorough and have a high sense of quality
• Identify new opportunities and suggesting/supporting process efficiencies

You have;

• Experience with delivering data related match, monitoring & selection services
• Experience collecting and documenting requirements in formats such as user stories & use cases
• Experience in data manipulation and data delivery services

• Understanding or curiosity of D&B data and solutions
• Experience of data manipulation and extrapolation tools such as Excel and SQL
• Able to structure and follow necessary structures for Layouts, File Submission and secure that data manipulation is managed in a consistent ant secure way
• Good time management skills
• Strong relationship management skills to manage expectations and be a good listener
• Work proficiency in English and Finnish.
• Previous experience working with Salesforce is a merit.

• 
  Two paid volunteer days to contribute to causes in your community
• Access to free services providing support and counselling
• Flexible working arrangements and hybrid work arrangements for most role
• Beautiful modern office at Alvar Aallon katu 5C
• Gym on site which can be used by employees 24/7
• Lunch and sport/culture benefit
• Weekly fruit delivery and company breakfast