Care With Love, LLC has been in the home healthcare business for over 9 years. Care with Love's mission is to advance the healthcare industry and provide outstanding care for our beloved clients, long-standing partners, and precious team.
We are currently looking for a fully remote Intake Coordinator to join our Skilled team based in Egypt.
The Intake and Scheduling Coordinator is responsible for managing all aspects of the patient intake process, establishing, and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
Serves as the lead point of contact for incoming prospective clients, and to current clients, care managers, clinicians, and administration.
Responsible for ensuring an excellent client/customer experience and service delivery.
Coordinates the scheduling process for clients and field staff to ensure this is in line with care plans and staff availability.
Responsible for ensuring:
1. Directs daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Verify insurance for each patient. This may include calling insurance companies to inquire about coverage and authorization processes. Also collect and process co-pays as required by the insurance company.
3. Enter admissions information into the digital system and complete all admission paperwork.
4. Communicates effectively on the telephone with patients, families, and staff.
5. Ensures field staff is scheduled based on match criteria to limit errors with qualifications, personality traits, and skills.
6. Ensures clients/field staff are updated regarding schedule changes and updates.
7. Maintains active & professional communication with field staff, including feedback on care notes, shift requests, shift confirmations, unavailability, and acknowledgment of work efforts.
8. Ensures consent forms, patients' signature forms, and Medicare non-coverage forms are uploaded to patients' charts.
9. Responsible for ensuring clients’ wants and wishes are followed and communicated to the team
10. Responsible for ensuring field staff comments/concerns are promptly addressed and communicated with the team.
11. Keeps the DON updated regarding scheduling conflicts.
Clinical Records
· Follow up on order tracking reports weekly and in accordance with the order procedure
reprocess unsigned orders and other key documents, as needed.
· Will contact physicians timely to obtain orders, addendums,
and other documents appropriately signed; prioritize unsigned orders older than 30 days.
· Process all physician notifications in a timely manner, according to workflow and regulations.
· Receive, process, and save all medical record documents in a timely manner and in
accordance with standard operating procedures, to ensure a complete patient medical record.
· Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee
Compliance Program.
· Notify staff of involvement of incomplete records
· Read and adhere to all Agency Policies and Procedures and follow Employee Handbook
· Conducting quality assurance surveys with customers and reporting findings to the team
Administrator or Director of Nursing
· Handling customer complaints brought to your attention or passing the complaints on to
the Administrator or the Director of Nursing to resolve.
*This job description is not intended to be all-inclusive and does not constitute a written or implied contract of employment. The employee will be expected to perform other reasonably related duties as assigned by their immediate supervisor and/or other management personnel.
Qualifications and/or Experience

• Possesses above-average organizational skills and can process orders with a sense of

urgency.

• Demonstrates above-average customer service skills.
• Knowledgeable of Medicare guidelines and medical terminology.
• Demonstrates excellent communication skills both written and oral.
• Must possess above-average computer skills and have a working knowledge of standard office machinery.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing multiple job responsibilities.
• Must be able to function effectively in a fast-paced environment with frequent interruptions.
• Must be able to function effectively under pressure.
• Excellent interpersonal and communication skills.
• Proficient in reading and writing in English

Job Type: Full-time
Pay: E£16,000.00 - E£22,000.00 per month
Experience:

• Intake: 1 year (Required)
• Health Care: 1 year (Preferred)

Language:

• English with Zero Accent (Required)