dopay is redefining payroll by providing digital payment solutions that bring cash-based workers into the financial system. As we continue to grow, our Logistics team plays a crucial role in ensuring smooth and efficient distribution of our pre-paid dopay cards and related materials to businesses and employees across Egypt.

What You'll Do:

• Lead the entire order fulfillment process, from order entry and administration to efficient shipping and delivery.

• Implement scalable business processes and customer service standards to optimize order processing and achieve industry-leading fulfillment times.

• Spearhead the launch and expansion of dopay fulfillment points and stores across Egypt, developing and executing successful growth strategies.

• Leverage order tracking and CRM systems to manage orders effectively, maintain accurate customer data, and monitor key performance indicators (KPIs) to identify areas for improvement.

• Establish and manage performance objectives for the fulfillment team, fostering a culture of continuous improvement and exceeding customer expectations through timely execution, accuracy, and quality service.

• Champion process improvement initiatives, utilizing Lean tools and collaborating with the technology team to identify and implement operational enhancements.

• Partner with the Senior Leadership team to define and enforce quality control standards, ensuring all issues are promptly escalated and resolved with clear communication and recommended solutions.

• Facilitate effective troubleshooting by collaborating with stakeholders across departments to identify and resolve workflow issues.

• Serve as the primary source of information and support for the fulfillment team, effectively communicating policies and procedures, and fostering a positive and collaborative work environment.

• Oversee the achievement of departmental milestones and objectives, fostering a culture of accountability and adhering to the approved budget.

• Maintain a keen focus on departmental budget optimization, implementing cost-reduction strategies to ensure efficient resource allocation and maximize profitability.

Requirements
Key Qualifications:

• Bachelor's degree in Business, or Logistic and Supply Chain Management.
• Proven 3 to 5 years of experience in fulfillment operations, supply chain management, or logistics.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent organizational and problem-solving abilities.
• Proficient in order management and CRM systems.
• Knowledge of process improvement techniques and methodologies.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.

Benefits
Why Join dopay?
Growth Potential: Be part of this critical team and grow with us as we expand. As the team evolves, so will your role.
Training and Development: We’ll provide you with the tools, training, and support you need to succeed and develop your career.
Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team that’s committed to helping workers gain financial access through digital solutions.
Collaborative Culture: You’ll work with a supportive and dynamic team that’s passionate about our mission.
Great benefits including a competitive salary, incentives, medical insurance, and educational allowances.