COMPANY DESCRIPTION
Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.
POSITION DESCRIPTION
The English Language Program Assistant will interface with the students in public and sponsored programs by conducting placement tests, processing students’ database, and handling students’ inquiries and issues.
RESPONSIBILITIES

• Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS
• Conduct placement tests in the office and outside the office as needed
• Create certificates and grade reports
• Create and share public course schedule
• Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS
• Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management
• Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager
• Ensure that certificates are created for the walk-ins and corporate students
• Handle OSP, grade reports, and certificates as required
• Coordinate with English Language Program Manager and Associate Manager as needed on teachers’ issues
• Maintain trainers/instructors’ database
• Conduct evaluations for sponsored programs and grants
• Help contact clients for different purposes
• Liaison with clients regarding complaints and requests
• Report clients’ issues to the EL Lead
• Work shifts is needed as mentioned here:
  

• Occasional Evenings (25%) – from 1 to 2 days per week
• Working hours from 12 pm till 8:30 pm
• Occasional Travel (10%) Once a month
Occasional weekends (25%) – Weekend to be Thursday and Friday, s/he needs to be onsite Saturday (flexible shift)

QUALIFICATIONS
Required:

• Ability to recognize and fulfill the clients’ needs
• Bachelor’s degree in any relevant field
• Very good English language verbal & written skills
• Proficient user of MS Word and Excel
• Ideally, 1+ years of experience in customer service and/or English program logistics

Preferred

• Excellent customer service skills
• Attention to details
• Organizational and problem-solving skills
• Ability to handle multiple tasks at one time
• TOEIC score of minimum 600 or equivalent

The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.