Egypt Job Openings
Guardian Glass
Customer Facing with Italian and English
November 18, 2024
Your JobThe Customer Facing Specialist is responsible for coordination of internal Supply Chain case management process. The role involves building long-term relationships with customers, using language and interpersonal skills.
The role includes phone communications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of Ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers. Customer Facing Specialist is a key contact between the back-office teams and the Customer, SC members and the plant. In that scope, Customer Facing Specialist is to identify, understand and complete customer's requests. coming through email and through our service portal to provide them with the most suitable solution.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-MW2
The role includes phone communications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of Ramadan city, Sharqia, Egypt.
Our Team
The role will involve the cooperation with customers. Customer Facing Specialist is a key contact between the back-office teams and the Customer, SC members and the plant. In that scope, Customer Facing Specialist is to identify, understand and complete customer's requests. coming through email and through our service portal to provide them with the most suitable solution.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
- Support the Order Management Process, including pre-and post-order activities.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Monitoring customer satisfaction levels
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Maintaining a positive image of the company
- Establishing long-term customer relationships
- Fluent in English and Italian, both written and spoken.
- Previous experience within a customer service role however fresh graduates are also welcome.
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Proactive, customer focused and results oriented attitude.
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo.
- Bachelor's degree
- Experience with Salesforce or any other CRM software
- Strategical thinking and contribution motivation mindset
- Experience in supply chain
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
#LI-MW2
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