Head of Prod Ops (Production Global Service Desk)

Category: Digital & IT

Location:Ballerup, Capital Region of Denmark, DK

• Develop and implement the strategy for the global Prod Ops Service Desk and IT Support services including management of key stakeholders, line managers and employees, prioritization of initiatives, allocation of resources and management of budgets.
• Drive stakeholder engagement and feedback with senior leadership in Digital, Data & IT (DD&IT) and global manufacturing sites
• Define and drive KPIs and management reporting
• Engage in strategic vendor discussions with 3rd party vendors
• Evolve service offering of Prod Ops to mirror PS needs in collaboration with your team and customers
• Have direct reporting lines with strategic delivery roles, as well as informally lead a global team of IT/OT supporters anchored across three regions.

• MSc, MBA or similar graduate degree in business administration, engineering, computer science or other relevant fields
• 5-10 years of experience especially within the field of IT Infrastructure Operations, IT Strategies and IT Service Management in global organisations
• More than 2 years of experience within the pharma industry or manufacturing
• Experience leading a Service Desk and IT Support unit in a global organisation, and developing strategies, driving innovation and continuous process improvements within such unit
• Experience in managing senior management stakeholders and effective communication.
• Experience in leading or participating in agile transformations, coupled with strong coaching and leadership capabilities
• Excellent communication skills in English (written/spoken)