Work mode: Field Based

Territory: Denmark

• Act as a primary resource for clinical support in the areas of case coverage and basic troubleshooting for company products across Farapulse, Rhythmia 3D mapping system, and Polar X among others.
• Work is driven by Customer demand and pre-planned support requirements and may require occasional weekend work.
• Attend cases in-person/remotely with our customers and advise physicians on clinical attributes/techniques associated with our products.
• Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
• Support the team to achieve projected sales goals and increase sales revenues.
• Develop a deep understanding on the workflows and specificities of each hospital and business relationships with healthcare personnel (e.g. through informal conversation, meetings, participation in conferences) to make new contacts in hospital departments and to identify key decision makers.
• Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Record customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provide education support on product usage and customer training.
• In this role, you will be responsible for Denmark and may on occasion be required to support colleagues in neighboring regions.
• This remote field-based role requires frequent weekly travel in Denmark (approx. three to four days per week) based on customer needs.

• Successfully completed degree studies (or equivalent) within Biomedical Sciences or a healthcare subject (within the field of cardiology is beneficial).
• Strong communication skills.
• Professional working language proficiency (or above) in both English and Danish (or another Nordic language).
• Can understand and communicate complex technical and clinical details.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable but focused and persistent.
• Willing and can travel extensively as required by workload.

• Experience in a groundbreaking multinational company with attractive benefits.
• Inspirational colleagues and culture.
• Career development.
• Fast growing and innovative environment.
• A company team culture.
• International opportunities.
• Excellent training/development programs.
• A permanent position.
• A remote field-based role.