JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Receptionist for our Integrated Facilities Management business line.

Location: SAP CR, Brno, Czech Republic

Role Purpose
We currently have an exciting opportunity for a Receptionist. The successful candidate will get the opportunity to meet a variety of people and gain experience in a professional environment, affording them the opportunity to hone and develop their skills in facilities management.

What this job involves
Greet and welcome guests as soon as they arrive at the office
Notify company personnel of visitor arrival
Support for colleagues and other departments
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (issue employee, visitor, contractor badges)
Order front office supplies
Prepare meeting rooms
Provide front of house and reception services for the client directly.
Handling the client’s reception duties with care, commitment and always in a courteous manner.
Managing and responding to the client’s customer’s requirements and requests to ensure a high level of customer support to the JLL clients
Telephone enquiries (internal & external)
Distributing calls throughout the building, taking messages if necessary and e-mail relevant individuals without delay
Handle couriers and post deliveries and collections
Keep reception area neat and tidy
Check e-mails react accordingly
Book taxis in line with the client’s policy and procedures
Ensure all activities are carried out are in accordance with Health and Safety policies
Manage client requests via the ticket’s system in place
Support with events
Note in exceptional circumstances there may be a requirement to assist with other ad hoc duties for the client off reception

Specific Duties not covered above:
Ordering couriers
Register incoming packages at the courier and in the local registry booklet / tablet, then send an email to the recipient employee
Issuance of packages and letters
Keeping outgoing and incoming mail in a spreadsheet (excel)
Check the list returned from the post office
Preparing invoices for sending
Receipt, handling, registration and storage of office supplies
Office supplies warehouse management
Creating a badge for guests, registering and accompanying them on arrival (if necessary)
Booking of meeting rooms
Confidential document container replacing
Order paper and envelopes to copy rooms
Replacement of flipchart paper, whiteboard, felt-tip pen, clearing of whiteboard in the meeting rooms

Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Excellent communication skills
Ability to interact with all members within the company & handle a busy telephone and customer facing reception desk
Ability to handle multiple requests and work in a fast-paced office environment
Ability to accurately complete tasks assignments & responsibilities in timely manner
Responsive to customer requests in an empathetic, supportive and productive manner
Must remain calm, courteous and polite in all circumstances
Possess a good level of IT literacy
Basic technical knowledge / understanding
Advanced in both Czech and English
Demonstrate a high level of initiative and be proactive
Must be flexible in hours

What you can expect from us

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.