Czech Republic Job Openings
Accenture
Incident specialist/coordinator (Prague, Czech Republic)
Prague
FULL TIME
November 28, 2024
As an Incident specialist/coordinator, you will be responsible to analyze incidents data, independently coordinate solution of incidents/problems, organize and moderate related meetings, create and share the incidents reports, and follow incidents process to find if some gaps are present.
Your day-to-day activities will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction. You will also provide operational support to ensure that production systems and devices are online and available.
In this role, you are expected to build knowledge and support the team.
You will:
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collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services
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organize and moderate meetings to ensure fast recovery of incidents/problems
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monitor and analyze incident management data to identify areas for improvement
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develop knowledge base and implement procedures
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provide L1 technical support and troubleshooting for production systems and devices
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contribute to the continuous improvement of service management practices
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support and coordinate Major incidents
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Intermediate proficiency in Incident Management
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Program Project Management with intermediate proficiency
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IT background, practical basics OS Linux and X86
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advantages - Power BI, Power Automate
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ITIL
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Czech or Slovak (C2 level) and English (B2 - C1 level)
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Ability to work on a flexible, rotational 24x7x365 schedule (12 hours shifts, including weekends, rarely nights) – possible change in the future
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Willingness to coordinate and coach the team
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Ability to work on-site, with the possibility of remote work upon agreement.
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