Costa Rica Job Openings
DHL
Trilingual Service Desk Analyst - GERMAN is a MUST
La Asunción
FULL TIME
November 16, 2024
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions.
Summary
DHL is looking for a proactive; customer focused Service Desk Analyst to join our team in Heredia, Costa Rica. In this position, you will provide IT 1st level support for German speaking customers by telephone/chat/Service Management tool in a professional manner, ensuring users receive timely service and Service Levels are met.
You will resolve incidents and support requests related to information systems and equipment available at the workplace, and to provide assistance to users to enable them to make effective use of such systems and equipment.
This role will have Incident Management processes (IM) and activities and participate on IM process improvement and training/guidance within ITS Organizations. Additional responsibilities and qualifications include:
Responsibilities
- Customer-focused
- Ability to learn many new procedures/processes and apply them in very short period of time
- To ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service Levels.
- Responds to requests for assistance by providing information to enable callers to solve their problems.
- Is able to plan, schedule and monitor own work within a limited time horizon.
- Working hours are flexible. Morning shift, Monday to Sunday 5 am to 7 pm. Two days off. Hours are 9 hours per day with 1 hour for lunch
- Advanced German skills
- Customer service experience 1+ years
- Technical studies (desirable)
- Knowledge on Microsoft Desktop Technologies (Windows, Office 365, Active Directory)
- Highschool diploma
- Soft Skills
- Excellent communication skills.
- Excellent Customer Service skills
- Team player
- English language is a plus
New Job Alerts
Splunk
Renewals Center of Excellence Manager - Hybrid/Remote
San Jose
December 4, 2024
View Job Description
Pfizer
Global Clinical Supply Data Analytics and Reporting Sr. Associate
Escazú
FULL TIME
December 4, 2024
View Job Description
Experian
Finance Analyst II - Labor Planning
Heredia
FULL TIME
December 4, 2024
View Job Description
Amazon Support Services Costa Rica SRL
Japanese Catalog Specialist, Prime Video Digi-Flex
San Jose
FULL TIME
December 4, 2024
View Job Description
Forza legal Limitada
Servicios Generales Oficina
San Jose
FULL TIME
December 4, 2024
View Job Description
Roche
Country Chief Accountant - Portuguese
San Jose
FULL TIME
December 4, 2024
View Job Description
Looking for similar job?
Thermo Fisher Scientific
ServiceNow Developer II
Lagunilla
FULL TIME
December 1, 2024
View Job Description
Marriott International, Inc
Guest Service Expert
Escazú
FULL TIME
November 27, 2024
View Job Description
Thermo Fisher Scientific
Lead Customer Service Representative
Lagunilla
FULL TIME
November 27, 2024
View Job Description
Schneider Electric
Secure Power Service Engineer Costa Rica
FULL TIME
November 26, 2024
View Job Description
Schneider Electric
Power System Field Service Technician Costa Rica
FULL TIME
November 26, 2024
View Job DescriptionSee What’s New: DHL Job Opportunities
DHL
Customer Service and Pricing Industrial Projects
Bogota
FULL TIME
November 22, 2024
View Job Description
New Job Alerts
Splunk
Renewals Center of Excellence Manager - Hybrid/Remote
San Jose
December 4, 2024
View Job Description
Pfizer
Global Clinical Supply Data Analytics and Reporting Sr. Associate
Escazú
FULL TIME
December 4, 2024
View Job Description
Experian
Finance Analyst II - Labor Planning
Heredia
FULL TIME
December 4, 2024
View Job Description
Amazon Support Services Costa Rica SRL
Japanese Catalog Specialist, Prime Video Digi-Flex
San Jose
FULL TIME
December 4, 2024
View Job Description
Forza legal Limitada
Servicios Generales Oficina
San Jose
FULL TIME
December 4, 2024
View Job Description
Roche
Country Chief Accountant - Portuguese
San Jose
FULL TIME
December 4, 2024
View Job Description