Schneider Electric has an opportunity for a SERVICES REPRESENTATIVE MANAGER in our COSTA RICA Offices.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4Etpk B0cu XE

Great people make Schneider Electric a great company.

What do you get to do in this position?

The Services Representative Team Manager is responsible to ensuring services delivered to Customers, on time with highest quality standard, and in the defined budget. All along the activity, the FSR Team Manager is accountable to ensure full safety of his employees with the highest level of focus and creating the conditions of total safe execution environment. As a manager, she/he has to ensure competencies availability and renewal inside his team, work capacity, as well as people development. This is Hybrid Role with both home working, office work and field-based responsibilities.

Main Responsibilities

Safety & Cyber security

Execution

• Collaborate with the management of the planning and coordination of the intervention
• Ensure high level customers satisfaction and Service representative SE signature (Branding / technical level / communication/promote Digital Services offers)
• Responsible for the quality, repair FSB implementation and warranty customers support
• Ensure compliance with “Issue to Prevention” process for supply chain and quality issue detected on field
• Ensure that each service representative is complying with all administrative processes: time sheet adherence , Services Reporting, overtime and travel time control
• Foster service representatives Business Generation capabilities by promoting their activity of Business Opportunity Detection ( Lead Generation, Install Base tracking… ) while being on the field
• Ensure full adoption and utilization digital tools Servicesmax Go, onsite, clocking, Tipi…
• Deploy Annual Execution Plan and FS lean initiatives to support country services P&L performance.

Management

• Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic
• Track and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment
• Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (service representatives competency mapping, Competency Review, …)
• Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.
• Activities and areas of responsibility

Qualifications
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements:

• Electrical/ Mecatronics/ Electromechanical /Maintenance Engineering Degree

• Bussiness Administration Knowledge (MBA will be a plus)

• Advanced English level

• 5+ year of experience as a people manager (with more than 10 direct reports)

• Strong Engineering and technical aptitude about Electrical Systems, HVAC Systems, UPS Systems

• Facilities management experience (preventive maintenance, contracts, subcontracting)

• Capture and hiring new talent capacity

• Zero Accidents culture and EHS knowledge and experience

• Cyber safety risks management

• Issue investigation and remediation. experience

• Excellent problem-solving skills both technical and relationship based

• Excellent presentation skills including written and verbal communication

• Experience with upskilling and training employees on new and existing installed base

• Customer satistacion oriented person

• Sizing and skills calculation capabilities

• Budget management

• Multicountry and remote teams administration

• Attention to detail and accuracy – forward thinking in execution and forecasting

• Passion for coaching team members in a fast-paced dynamic environment

• Agile, Lean office and continuos improvement tools skills

Schedule: Full-time

Unposting Date: Ongoing