Costa Rica Job Openings

Edwards Lifesciences

Senior ServiceNow Developer, HRSD Remote

FULL TIME

November 26, 2024

Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

We are looking for a senior developer who has extensive experience with the Service Now HRSD (Human Resources Service Delivery) platform. You will be responsible for designing, developing, and maintaining solutions that enhance the employee experience and streamline HR processes. You will also work closely with stakeholders as a business analyst to gather requirements and translate business needs to technical solutions.

How you’ll make an impact:

Design, develop, and maintain Service Now HRSD solutions that meet the business requirements and adhere to the best practices and standards.
Work closely with stakeholders as a business analyst to gather, analyze, and document the functional and technical requirements for HR service delivery.
Translate the business requirements to technical solutions and provide estimates, timelines, and deliverables.
Perform testing, debugging, and troubleshooting of the Service Now HRSD solutions and ensure quality and performance.
Provide support and maintenance for the existing Service Now HRSD solutions and resolve issues and incidents.
Conduct training and knowledge transfer sessions for the end users and other developers.
Stay updated with the latest trends and developments in Service Now HRSD and recommend improvements and enhancements

What you’ll need (required):

Bachelor’s degree in Computer Science, Information Systems, or related field and 5 years of relevant experience in Service Now development, configuration, and administration.
Strong knowledge of Service Now scripting languages, such as Java Script, Angular JS, HTML, CSS, and XML.
Service Now certification

What else we look for (preferred):

Proficient in Service Now HRSD modules, such as Case and Knowledge Management, Employee Service Center Pro, Lifecycle events and journeys, and HR Integrations.
Experience in using Service Now APIs, such as REST, SOAP, and JSON.
Experience in using Service Now tools, such as Workflow Studio, Flow Designer, Integration Hub, and Automated Test Framework.
Certified in Service Now System Administrator and Service Now Application Developer.
Certified in Service Now HRSD Implementation Specialist.
Familiarity Gen AI, Automation, Skills Intelligence and how they can be applied to the HR Service Delivery.
Ability to work independently and as part of a team with excellent communication, collaboration, and problem-solving skills.
Able to build and maintain strong relations with varying levels and types of stakeholders in order to influence, drive change, perform as the SME, and escalate issues to the appropriate levels of management
Ability to quickly learn new concepts, skills, and processes, seeks new knowledge, embraces feedback and learns from mistakes
Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines
Solid in-person and remote presentation skills with ability to demonstrate technical solutions clearly, facilitate discussions and drive decisions
Ability to articulate and assess analytical needs in ambiguous situations
Ability to manage competing priorities in a fast paced environment, prioritizes tasks, avoids procrastination, and balances responsibilities effectively
Substantial troubleshooting/debugging skills.
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

Job reference

Req-37117

Type

Full time

Location

Costa Rica-Cartago-Remote

Posted for

5 days ago

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