Requisition ID: 207455

We are committed to investing in our employees and helping you continue your career at Scotia GBS


Purpose

Responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements. This team will also answer escalated questions where appropriate.


Accountabilities

• Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge
• Enters/processes employee and/or job data changes in HR systems throughout the employee lifecycle events
• Ensures data accuracy and integrity of employee records through established internal control mechanisms
• Responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements, employment letter, etc) and answering escalated issues from different stakeholders
• Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)
• Seeks opportunities to improve operational effectiveness, and propose recommendations to Managers, Employee Lifecycle and Senior Managers, Employee Lifecycle
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Reporting Relationships

• Primary Manager: Manager, Employee Lifecycle

Dimensions

• Answers Tier 2 escalations from all areas of the Bank (global scope)
• Volume of transactions (TBD)
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

Education / Experience / Other Information

• Post-secondary Degree or Diploma in Business or Human Resources or pursing education in related field
• CHRP designation is considered an asset
• Experience in a call/contact Centre or in a customer focused area an asset
• Knowledge of employee data administration and end-to-end processes
• Knowledge of HR transactions
• Deep understanding and knowledge of Bank policies and procedures
• Strong knowledge of Organizational structure and complexity
• Strong people leadership skills – experience managing and working with teams
• Attentive to details and deadlines; ability to manage multiple priorities
• Experience with transaction processing and data management
• Experience in conflict / issue resolution
• Strong verbal and written skills

Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.
At Scotia GBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotia GBS; however, only those candidates who are selected for an interview will be contacted.