Canada Job Openings
Region of Waterloo
Program Manager, Light Rail Transit Operations
Kitchener
FULL TIME
December 2, 2024
Program Manager, Light Rail Transit Operations
Job Number: 2042
Job Type: Temporary Full-Time
Temp Contract Length: 12 months
Location: 20 Weber St E - 20 Weber
Job Category: Transportation
Number of Positions: 1
Department: Light Rail Transit Operations
Division: Transportation Services
Hours of Work: 35
Union: Management/Management Support
Grade: Management/Management Support Grade 08
Salary Range: $60.36 - $75.45 per hour
Job Type: Temporary Full-Time
Temp Contract Length: 12 months
Location: 20 Weber St E - 20 Weber
Job Category: Transportation
Number of Positions: 1
Department: Light Rail Transit Operations
Division: Transportation Services
Hours of Work: 35
Union: Management/Management Support
Grade: Management/Management Support Grade 08
Salary Range: $60.36 - $75.45 per hour
About Us!
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:
The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:
Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.
The Role
Supervises day to day contract administration related to transit-rail systems vehicle and infrastructure maintenance, repairs, and the addition of new vehicles. Prepares reports and recommendations to Manager related to service performance data against quality assurance standards and agreement specifications. Provides technical expertise related to light rail transit operations, vehicles, and infrastructure maintenance practices.
Duties/Responsibilities
Supervises a vehicle and infrastructure maintenance technologist. Administers contracts for vehicle and infrastructure maintenance/ repairs, new vehicles, and consultants; monitors quality of work to ensure compliance with agreement specifications.
Supervises the implementation and maintenance of contract monitoring/ audit plans to ensure contractor compliance with project agreement specifications, designs, schedules, and quality assurance and safety standards. Develops auditing/ monitoring processes to ensure project work is reviewed/verified and documented, including acceptance of work.
Provides technical and commercial expertise/ leadership related to transit-rail systems vehicle and infrastructure (e.g., system requirements analysis, design, interface management, safety analysis, installation, systems integration, testing and commissioning, light rail vehicles, signalling/train control, communications).
Supervises the inspection, documentation, and initiation of warranty claims on behalf of the Region. Reviews warranty claims made against the Region. Monitors warranty issues to closure.
Resolves escalated, complex, and technical project issues and risks with contractor where work performed deviates from agreement, including warranty issues with manufacturer. Recommends payment hold-backs to Manager for work that does not meet quality assurance standards.
Monitors project performance against business objectives. Prepares status updates and reports for Manager and senior management.
Liaises with departmental staff/ management regarding municipal projects that may impact operations.
Participates on departmental project teams involved with planning and implementing of service expansions and infrastructure projects. Defines the need for concept, preliminary, and detailed design alternatives. Liaises/ provides support to communications team.
Represents the Region at public consultation meetings. Investigates and responds to public complaints.
Assists Manager to develop changes to policy, project agreement specifications, and overall work plans with contractors to improve contract administration, effectiveness, and service delivery.
Ensures project compliance with design standards, and municipal/provincial/federal codes.
Communicates with Ministries and regulatory agencies regarding funding opportunities. Conducts presentations/ tours to agencies, groups, and stakeholders.
Communicates with Ministries and regulatory agencies regarding funding opportunities. Conducts presentations/ tours to agencies, groups, and stakeholders.
Resolves technical problems and ensures follow up on warranty issues with dealers and manufacturers.
Performs related duties as required.
Additional Duties/Responsibilities
Knowledge, Skills, and Abilities
Knowledge of light rail transit operations, maintenance (including systems, repairs, and replacement strategies), vehicles and their systems (including wayside systems), engineering and technical components, and operational, administrative, and financial planning, normally acquired through an engineering degree, plus progressively responsible related experience.
Must be licensed and in good standing as a Professional Engineer in the Province of Ontario, or be a member in good standing holding a Limited License in the area of practice(s), issued by the PEO. For those trained outside of Canada, equivalency will be determined by the PEO. Participates in activities to maintain professional license.
Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., health and safety, labour relations, employment standards, Highway Traffic Act, Transport Canada). Ability to ensure compliance with the project agreement.
Analytical, organizational, problem solving, and continuous improvement skills to research and identify trends; evaluate, develop, and implement operational plans including monitoring/ audit program; and resolve issues.
Leadership, human relations, and negotiation skills to supervise, develop, motivate, train, and support staff; negotiate and resolve issues with contractor/service provider related to issues of non-compliance; communicate effectively with management, staff, and the public; establish and maintain effective working relationships with staff and the public; present to the public and senior staff; and participate as an effective team member.
Computer skills with ability to use software such as Microsoft Office.
Ability to read and interpret industry/technical publications, reports, manuals, legislation, engineering and systems documentation, and contracts. Ability to write policies, procedures, reports, budgets, correspondence, and other documents for senior management.
Ability to travel within and outside Waterloo Region.
Ability to adjust schedule to work evening and weekend hours in special circumstances, as required.
Ability to support and demonstrate the Region’s values.
Additional Knowledge, Skills, and Abilities
The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
Please note: candidates will be provided an update on their application Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
Please note: candidates will be provided an update on their application Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
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