This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
AML & Screening Investigations Team Lead, Sāo Paulo office
A key part of building our business is ensuring we do it ethically and sustainably. In order to do so, we, as a financial institution, need to know at all times what happens on our platform and whether this is in line with the rules, regulations and our risk appetite. And all of this in a scalable way.
We are looking for an AML & Screening Investigations Team Lead to join our AML Operations Department based in Sāo Paulo. Do you want to be at the forefront of the fight against financial crime by leading, empowering and coaching a passionate team of investigators? Then, this is the role for you!
What you'll do

• Lead a team of skilled specialists who conduct in-depth case investigations, dive into transaction details, customer data, perform comprehensive media checks and recommend on filing Suspicious Activity Reports (SARs).
• Engage and cooperate with key stakeholders (Compliance, Product, Operations) to create, shape, and implement cutting-edge solutions and recommendations, fostering a culture of continuous improvement in our processes, procedures and policies.
• Stay ahead of the curve by leveraging on regulatory changes and internal policy shifts and changes by identifying new risk territories and setting up robust controls to ensure continuous compliance.
• Drive results by owning the accountability wheel, monitoring team progress, and delivering impactful presentations to Senior Leadership, showcasing wins, strategies and learnings.
• Recruit and hire top-tier AML & Screening Investigators who align with our vision and will be a key part of our growth and 10x ambition.
• Partner with the rest of the AML/Screening Leadership team to shape, communicate, and powerfully execute the goals and key outcomes driving the success of the AML & Screening Department.
• Work with Quality Assurance to identify trends, training needs, and offer constructive feedback with the goal of continuous improvement, perpetuating a culture of excellence.
• Join forces with AML/Screening Insights to anticipate upcoming shifts in risk coverage strategies, ensuring our operational readiness aligns seamlessly with the launch of new products.
• Foster a culture of effective communication within the team and coach and mentor team members, supporting their personal and professional growth.

Who you are

• You are an accomplished leader with a proven track record in guiding and inspiring teams towards success. The ideal candidate will have a wealth of experience in mentoring individuals to reach their full potential and achieve their goals.
• You have exceptional analytical, critical thinking and problem-solving skills.
• You are innovative and able to define robust processes and procedures for scale.
• You are able to manage processes efficiently, with accuracy and attention to detail.
• You have strong decision-making capabilities and adoption of a solution-based approach in all aspects of work.
• You are able to navigate a KPI-driven culture and set operational targets.
• You have the ability to adapt to a changing environment and handle multiple priorities.
• You are passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow.
• Payments or Fin Tech experience is a plus, enthusiasm is a must.
• You have full professional command of the English language and excellent overall communication skills.
• You must be willing to travel internationally when required.

Please, note that this role is a full-time position in São Paulo. It will require a relocation in case you live outside of São Paulo or Brazil.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What's next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.
This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.