At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Your main goal is to provide supervision and day-to-day leadership of the full Technical Consultants (TC) Team within the Cardiac Rhythm Management (CRM) Operating Unit in Belgium and Luxembourg (Be Lux), in order to meet or exceed the targets and to enhance Medtronic’s reputation in the market. You will lead a team that provides implant support to the medical team in operating theatres or catheterization/Electrophysiology (EP) labs, while also taking responsibility for driving relevant and needs based Training & Education programs. You will act as a strong coach and secure necessary support, training, coaching and motivation of the TC team members. Externally, the ability to build excellent relationships with KOLs, general cardiologists, technicians and other hospital staff will be key.

You will report to the Sales Manager CRM in the Be Lux. Ensuring that the sales and TC organization is strongly coordinated will therefore be important. You will jointly be responsible for the collaboration between the sales reps and the technical consultants so that they collectively build the highest level of customer satisfaction in an efficient and complementary manner.
Responsibilities may include the following and other duties may be assigned:

• Provide supervision to the CRM Technical Consultants by having clear targets and objectives in place, allocate resources, and monitor progression of individual results as well as team results
• Coach, develop and energize team members in close collaboration with the OU Sales Manager, and provide input to the performance evaluation of the team members , both remotely as during co-visits in the field
• In close collaboration with Sales Manager, ensure that short- and long-term sales & profitability targets are met, by providing efficient technical support and differentiated and value-added training and education with the TC team, and in close collaboration with the sales team
• Work very closely with the regional Training and Education Manager, with whom the supervisor will plan implementation of high-quality Training & Education programs
• Plan and execute presentations and meetings to provide information regarding company products in cooperation with the sales team. Lead the coordination of support scheduling
• Identify new opportunities for technical differentiation and value creation for customers and move funnel from identify to implement
• Keep inventory level efficient and work together with the Service Innovation Manager on new inventory distribution solutions to open the market for alternative service solutions

Required Knowledge and Experience:

• Bachelor’s degree in Nursing, (Medical) Engineering, ‘Hartfunctielaborant/ Technicien de laboratoire de fonction cardiaque’ or another relevant profession and at least 3 years’ experience in a medical-technical environment or a degree in Engineering, Life-science, Marketing, Business Administration or Biology or another relevant, advanced degree
• Demonstrated ability to work on projects/duties, both independently as well as in a larger team
• Strong sense of responsibility, stress resistance and flexibility
• Innovative mindset with the wish for continuous learning and improvement of own skills.
• Track record of being a grounded diplomat and relationship builder
• Experience in the CRM/cardio field is a must, as well as fluency in Dutch and English
• Advanced People Management skills, strong leadership and influencing skills, motivator

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.