Your Role Provide participants, their family and carers with information and support about the Scheme and the Agency.Assess participant needs and create and amend support plans including making decisions autonomously (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support of participants with higher complexity needs.Lead and support other team members in decision-making by providing expert technical guidance, coaching, and peer supervision.Undertake peer reviews and to ensure high quality treatment, care and support services for participants.Understand and discharge delegated functions in accordance with the Act.Identify ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.Provide options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.Lead and facilitate opportunities for education and capacity building of participants to empower increasing levels of independence towards self management.Manage service requests, approvals and payments in accordance with agreed needs and assessments and plans.Liaise with legal representatives of participants and their families/carers as needed.Liaise and collaborate with stakeholders to ensure successful implementation and maintenance of support plans.Lead or contribute to specific projects or initiatives, policies, processes and procedures to continuously improve services and enhance the quality of outcomes for participants.About You
To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

• High levels of applied knowledge and understanding of support planning principles and processes, for a range of injuries and/or disabilities, including the ability to lead or contribute expert knowledge for projects and continuous improvement.
• Proven track record to autonomously manage support planning and goal-setting processes of high complexity, whilst discharging delegated statutory functions in accordance with the Act.
• Highly developed organisational skills and proven leadership skills to guide and coach within a dynamic environment, displaying a collaborative, autonomous, flexible, and agile working style and approach.
• Highly developed communication skills and proven ability to build rapport, communicate complex information, negotiate with a variety of internal and external stakeholders, and provide technical and/or people leadership within the team.
• Proven track record in planning and making decisions and recommendations for complex scenarios based on relevant evidence in relation to disability services.
• Effectiveness in identifying and responding quickly, flexibly and appropriately to higher complexity issues of participants, their family and carers.

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