Customer Support Assistant - Happy Travels
Location: Byron Bay
About Happy Travels:
Happy Travels is Australia's number #1 Youth Adventure Travel Agency. After a challenging couple of years for the Travel Industry, we’ve proven that we’re here to stay and committed to transforming the lives of our clients and staff. The truth is; we’re more than just a travel agency; we're a passionate team committed to making dreams come true for adventure travelers and tourists. Our mission is to connect backpackers and wanderers with the best tours, activities, and experiences in Australia, South East Asia, Fiji, and New Zealand.
Role Overview
The Customer Support Assistant plays a pivotal role in ensuring a seamless travel experience for our customers. This position is responsible for handling incoming calls on our dedicated support line, assisting travellers with itinerary changes, and addressing any travel-related concerns. The role also involves investigating and processing refund requests, managing and responding to online reviews, and rectifying agent errors. Additionally, the assistant conducts quality audits to uphold the company's service standards. A successful candidate will combine technical know-how with exceptional interpersonal skills to deliver top-notch customer support.
Our Customer Support team work alongside our sales team at our head office here in Byron Bay. Our office overlooks Byron CBD and is in close proximity to shops, restaurants, bars and beaches.
Key Responsibilities:
Answering incoming calls from our 1300 customer support number.
Assisting existing customers with any travel issues
Assisting existing customers with any changes to itineraries and travel plans
Investigating and processing customer refund requests
Managing online reviews and responding to them
Investigating and rectifying any agent errors
Quality auditing
Benefits:

• Competitive hourly pay: $32.00 – $44.00 per hour.
• Continuous training and leadership development.
• Free travel on tours and experiences.
• Exclusive discounts on transport and accommodation.
• Management and sponsorship opportunities for the right candidate.

Qualifications:

• Valid working visa for Australia.
• Proven experience in customer service.
• Strong communication skills.
• Passion for travel and sharing experiences.
• Multilingual skills are a significant advantage.
• Empathetic and customer-focused.
• Proactive and able to take initiative.
• Team player with a positive attitude.

Are You the Perfect Fit?
If you're a proactive problem-solver with a passion for travel and a knack for turning challenges into positive experiences, we want to hear from you. Join our team and be the voice that guides our customers through their journeys, ensuring every trip is memorable for the right reasons. Dive into a role where your communication skills shine, your attention to detail is celebrated, and your dedication to customer satisfaction makes a real difference.
How to Apply?
Follow the below link to complete a one way interview with our management team:
https://interview.happytravels.com.au/public-application/651649ac12c955484489df7e
Apply today and we will be in touch regarding next steps!
Job Types: Full-time, Casual
Pay: $32.00 – $44.00 per hour
Benefits:

• Employee discount
• Employee mentoring program
• Referral program
• Visa sponsorship

Schedule:

• Day shift

Application Question(s):

• Do you currently hold a visa to work in Australia? If yes, when does it expire and do you plan to complete your 88 days to extend it?
• Have you travelled the East Coast of Australia?

Work Location: In person