About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team
The Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritising our customers, and a deep understanding of the unique challenges faced by multinational organisations.

What you’ll do
The Associate Director, Account Management plays a crucial role at Airwallex as we expand our enterprise customer base and team in Australia. As the Account Management Lead, you'll work closely with our platform team to support our top-tier clients, from implementing APIs to the post-go-live phase. You'll also collaborate with various internal teams at Airwallex, including sales, product, engineering, marketing, finance, and strategy.
If you're a technology enthusiast who enjoys Fintech, you'll be eager to learn about our platform and solve complex problems. This will enable you to work with customers, understand their needs, and provide more value to their business.
This role is based in Sydney or Melbourne.
Responsibilities

• Mentor and lead our growing account management team with a focus on customer success and growth.
  
• Build deep relationships with our key strategic accounts to best understand their needs & provide value-based solutions utilising our range of products and services.
  
• We support you in achieving revenue targets by focusing on input metrics to deliver relevant outcomes. The team has an established framework, but we encourage you to personalise your approach and contribute to the role in a way that works best for you.
  
• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business and identify how/when/what success you're driving.
  
• Build relationships with internal stakeholders to share customer insights & help build out the roadmap.
  

Who you are
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications

• 10+ years in enterprise or strategic account management, ideally in fintech or complex technology sales.
  
• Minimum 3+ years of leadership experience.
  
• You understand lengthy sales cycles and the nuances of enterprise relationships.
  
• You excel at building rapport across all levels, from C-suite executives to operations teams.
  Project management experience: You'll simultaneously manage multiple clients and internal stakeholders, ensuring everything stays on track.
  
• You're excited to learn technical concepts and become our internal product champion.
  
• You are a creative problem solver: Ambiguity is your friend. You think outside the box, navigate complex structures, and find solutions others might miss.
  
• You have a Payments Background: Understanding payments dramatically enhances your success in this role.
  

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.