Are you detail-oriented, organised, and a skilled communicator? We're looking for a Hotel Banking and Office Administrator who thrives in a dynamic environment, excels at financial tasks, and can support accommodation guests and the management team.


Role: Hotel/Accommodation Admin
Reports to: Venue Manager
Location: Mount Gambier Hotel
Hours: 15 to 25 per week; shift times are flexible.
Rate: Level 4, Hospitality Industry General Award 2020


Banking & Financial Administration:

• Verify hotel POS takings and prepare cash for banking.
• Maintain accurate cash handling, stock, and till procedures.
• Record banking amounts in spreadsheets and report any discrepancies.
• Monitor safe balances and report variances in line with hotel policy.
• Prepare petty cash vouchers and assist with financial reporting.

Communication & Coordination:

• Manage email correspondence with head office, suppliers, and guests.
• Respond professionally to inquiries, reviews, and requests.
• Handle incoming and outgoing mail and ensure timely communication with all stakeholders.

General Administration:

• Provide administrative support to the Venue Manager.
• Maintain filing systems and manage office supplies.
• Answer calls, take messages, and redirect inquiries as appropriate.
• Assist in planning promotions and marketing activities.

Accommodation & Bookings:

• Oversee reservation systems to ensure smooth guest experiences.
• Adjust daily rates based on occupancy and market demand per management guidelines.
• Ensure compliance with WHS policies and maintain inventory supplies.

What We’re Looking For:

• Exceptional written and verbal communication skills, with attention to detail.
• Proficiency in banking and financial basics, including spreadsheet management.
• High competency in Microsoft Office applications (Excel, Word, Outlook).
• Strong organisational and time-management skills.
• A customer-focused mindset with a professional approach to guest interactions.

Why Matthews Hospitality Group?
As part of the Matthews Hospitality Group, you’ll enjoy a comprehensive range of benefits designed to support your professional growth, well-being, and work-life balance:

• Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
• Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
• Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
• Sustainability Initiatives: Join an organisation that contributes to reducing our environmental impact through eco-friendly practices and local sourcing.
• Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
• Employee Wellness: With accredited Mental Health First Aiders in every hotel, you can access various mental health support services to ensure a positive work environment.

Essential:

• Admin, banking, and computer literacy
• Accommodation and guest service experience
• Good time management and attention to detail
• Availability on weekdays, hours flexible
• Weekends and public holidays are not required

How to apply:
If you're ready to excel in a pivotal administrative role, apply today!


Mount Gambier
SA 5290