We are looking for a Senior Software Engineer to join our team in Pakistan!

Who We Are:

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of video solutions, services, and contact center software, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences built on its highly scalable platform that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, Vo IP, and Web RTC applications on premises or in the cloud.


What We Do:

We deliver a broad range of contact center solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the contact center from a cost center to a powerful growth engine. Artificial Intelligence is among our featured product categories. We empower contact center teams with AI and Natural Language Processing (NLP) driven solutions.


Job Scope:

Enghouse Systems is seeking a talented and motivated Senior Software Engineer to join our Research and Development (R&D) department. As a Senior Software Engineer, you will be responsible for designing, developing, and maintaining software solutions that enhance our product offerings in the communications and contact center domain.
Your role will be to build our next generation of AI powered services that will be consumed by the contact center applications. You will work in collaboration with our AI and natural language processing experts to package and expose the components provided by those teams.
Your role will also include monitoring and maintenance of the production platform to ensure availability and performance of the service.


Key Responsibilities:

• Develop and implement high-quality software solutions that align with Enghouse Systems' standards for performance, scalability, and reliability.
• Participate in the entire software development lifecycle, from concept and design through testing, deployment, and support.
• Write clean, efficient, and well-documented code using programming languages and technologies relevant to the project.
• Investigate and troubleshoot software defects, ensuring timely resolution of issues reported by QA and end-users.
• Stay up-to-date with industry trends, best practices, and emerging technologies to contribute innovative ideas and solutions to the team.
• Collaborate with our R&D department to innovate and contribute to the development of new features and technologies.

Qualifications:

• Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
• 5+ years of proven experience as a full stack Software Engineer with a focus on software development and design.
• Proficiency in Java and most common frameworks in the ecosystem. Knowledge of Java Script and React.
• Familiar with cloud technologies such as Docker, Kubernetes.
• Strong problem-solving skills and the ability to work in a dynamic and collaborative environment.
• Knowledge of software development best practices, including version control, testing methodologies, and code documentation.
• Familiarity with communication and contact center technologies is a plus but not required.
• Excellent communication skills and the ability to work effectively as part of a team.
• Willingness to adapt and learn new technologies as needed for the role.

Bonus Qualifications:

• Experience in building services consuming existing AI services from major cloud actors (Open AO, Google).

What We Offer:

• Join a global diverse and growing team!
• Working with Cloud and other innovative technology.
• Growth opportunities.
• Work-life balance.

Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.