JOB REQUIREMENTS:

• Excellent communication and writing skills in English and Bahasa Malaysia.
• SPM leavers are encouraged to apply.
• Able to work on rotational shifts.
• Prior working experience in the call service industry will be an added advantage.
• Good problem-solving skills and ability to perform in a high-paced working environment.
• Age Group: 18-55 years old.

JOB DESCRIPTION:
Inbound & Outbound Calls

• Handle Inbound and Outbound call to customer inquiries related to the printing/digital products and services. (e.g.: online purchase, warranty registration, repair services, product guideline, online shop, gift redemption, hardware issue)
• Handle inbound and outbound calls from Sales & Main Line.
• Filter calls and liaise with other department if needed. (e.g: Business Unit, IT)
• Assist with other administrative task assigned by superior.
• Keep track of the customer interaction.
• Maintain high level of customer satisfaction whilst maintain a professional manner.

Job Types: Full-time, Contract
Pay: Up to RM2,400.00 per month
Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Language:

• English (Preferred)