Australia Job Openings
Home Instead
Scheduler
Toowoomba
FULL TIME
November 29, 2024
The Scheduler will perform a variety of duties in the coordination and scheduling of services for our clients and caregivers.
Some of the duties our Scheduler will perform include fielding new clients and caregiver enquires, coordinating schedules daily and supporting any incoming calls in a professional and friendly manner.
Why Join Us?
- $69,500 per year + super.
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A close-knit, fun and supportive team.
- Develop and maintain employee rosters for clients and workers, ensuring that all shifts are filled.
- Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent CAREGiver/s are provided
- Monitor shared email for actions and coordinate workflow with Client Services Team.
- Monitoring and actioning email/phone call requests for new/changes to client schedules
- Experience working in admin or workforce planning
- Customer service skills or experience
- Aged care experience is highly desirable
- Be able to build strong relationships and rapport and always deliver exceptional customer service.
- Proficiency with MS Office Suite and ability to use and learn various systems e.g., quality management system, databases and rostering systems.
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population.
Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.
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