Vietnam Job Openings
Lazada
Senior Associate, Customer Engagement-HCMC - Vietnam
November 28, 2024
Location:
Vietnam
Department: Customer Service
Location: Vietnam
Job Description
- Relationship Management: Build and maintain strong relationships with existing clients, acting as their primary point of contact and trusted advisor.
- Account Growth: Develop and execute strategic account plans to maximize revenue and profitability within assigned accounts.
- Needs Analysis: Understand client needs and challenges, recommending appropriate solutions and services to address them.
- Solution Implementation: Oversee the implementation of solutions, ensuring smooth transitions and client satisfaction.
- Performance Monitoring: Track key performance indicators (KPIs) and report account performance regularly.
- Issue Resolution: Proactively identify and resolve client issues or concerns, escalating complex issues as needed.
- Market Intelligence: Stay up-to-date on industry trends and competitive landscape, sharing insights with the team.
- Collaboration: Work closely with internal teams (e.g., operations, sales, marketing) to ensure seamless service delivery.
- Ensure service care from the hub team following the SOP/WI
Job Requirements
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Proven experience (e.g., 2-4 years) in account management within the delivery and logistics industry.
- Deep understanding of logistics operations, transportation management, and supply chain principles.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Strong negotiation and problem-solving skills.
- Ability to travel as needed (percentage can be specified).
We regret to inform you that this job opportunity is no longer available as it has expired
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