About National Counseling Group

National Counseling Group (NCG) is a premier provider of community-based behavioral health services in Virginia. As an ncg CARE partner, we are committed to delivering high-quality care while fostering a supportive and inclusive environment for our clients and staff.

Position Overview

Under the direction of the NCG Director, the Site Manager is responsible for overseeing the administrative and management operations of a specific site(s), location(s), or program(s). As a Tier 2 Leadership position, this role focuses on referrals, productivity, customer service, compliance, and facility management to ensure the site operates efficiently and meets the needs of the community.
Location: Winchester, VA
Compensation: $67,000-$78,000 salary (dependent on education, experience, and licensure level)

Key Responsibilities

Referrals

• Manage referrals efficiently and clinically appropriately.
• Track and respond to all referrals, maintaining communication with assessors, referral sources, and clients.
• Ensure referral dispositions are updated in the Intake Program.
• Coordinate structured staffing meetings to address referrals effectively.

Productivity

• Conduct interviews for nonexempt staff and act as the hiring manager in Care Hub, with weekly reviews for position approvals.
• Oversee case assignments to ensure staff maintain appropriate caseloads.
• Monitor and track authorizations to ensure timely completions.
• Partner with the Director to manage productivity metrics for exempt staff.
• Boost morale by organizing staff appreciation events and recognition activities.

Customer Service

• Monitor the quality of services provided, including response times, intake submissions, and CNA/auth requests.
• Build and maintain relationships with community stakeholders.
• Address grievances and ensure service recovery processes are followed.

Quality and Compliance

• Ensure adherence to regulatory demands and quality metrics.
• Conduct weekly documentation reviews and coordinate corrective actions for audit findings.
• Address compliance issues highlighted in Business Operations reports.

Facility Management

• Ensure the building and grounds are clean, well-kept, and safe for staff and clients.
• Meet monthly with the Office Manager to review facility maintenance plans.
• Communicate emergency preparedness plans and conduct fire drills as needed.

Additional Responsibilities

• Participate in leadership development training.
• Provide coverage for Clinical Supervisors as needed.
• Support external audit responses and licensing activities.
• Deliver direct care to individuals receiving services as directed.
• Manage physical space and facilities-related matters.
• Respond promptly to all communication (email, voicemail).

Qualifications

• Strong organizational and leadership skills with a focus on team-building and operational efficiency.
• Ability to manage multiple priorities and work collaboratively with internal and external stakeholders.
• Experience in behavioral health services and site operations preferred.

Why Join National Counseling Group?

• Competitive Salary: $67,000 - $78,000 annually, based on experience and licensure.
  
• Comprehensive Benefits:
  
  • Health, dental, and vision insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • 401(k) retirement plan
  • Paid Time Off (PTO)
• Professional Growth:
  
  • Access to ongoing training and leadership development opportunities.
  • Work in a supportive, collaborative environment committed to professional excellence.

Ready to Lead?

If you are an experienced professional with a passion for behavioral health and operational excellence, join National Counseling Group as a Site Manager. Make a meaningful impact on the lives of individuals and the community while advancing your career.
Apply Today and become part of a team dedicated to improving lives!

The Legal Information:
ncg CARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. ncg CARE will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at hrteam@ncgcare.com.
ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
ncg CARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

ncg CARE and all partner affiliates maintain a drug-free workplace.

Education

Required

• Masters or better in Social Work or Psychology

Licenses & Certifications

Preferred

• License Prof Counselor
• Lic Clin Social Worker
• Supervisee in SW (VA)
• Res in Counseling (VA)

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them

Motivations

Preferred

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization