United States Job Openings

North Carolina Central University

Public Safety Telecommunicator

Durham

FULL TIME

December 3, 2024

Posting Details

Position Information

Position/Classification Title

Public Safety Telecommunicator

Working Title

Public Safety Telecommunicator

Competency Level

Journey

Position Number

100839

Salary Grade Equivalent

GN05

FLSA

Non-Exempt

Appointment Type

Permanent - Full Time

FTE

1 = 40 hours/week, 12 months

If time limited, duration date

Department Hiring Range

$31,200 - $41,600

EEO-1 Category

Administrative Support Workers

SOC Code

43-2011 - Switchboard Operators, Including Answering Service

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

Primary Function of Organizational Unit

The primary purpose of the University Police Department is to protect the lives and property (real and personal) of all personnel and visitors who frequent the campus. This unit must enforce all applicable Federal, State and local laws, as well as, the University rules and regulations. In addition this unit must patrol and secure the grounds of North Carolina Central University by responding to calls and/or complaints, perform preliminary, investigations of criminal and civil conduct incidents, record and refer, complaints, complete and file reports on all incidents.

Primary Purpose of Position

The primary purpose of this position is work involving the receipt and transmissions of radio, telephone, and computer messages, and dispatching law enforcement, fire, and emergency medical units as required, on a 40 hour a week schedule with rotating shift, Testify in court cases and before University committees on criminal and civil incidents, regarding policy revisions and emergency recordings, Ensure that all Federal, State, Local and University laws and procedures are enforced relative to FCC (Federal Communication Commission) and State Regulations and Assist in reviewing and evaluating emergency procedures and Telecommunicator’s activities while performing their job duties and responsibilities.

Required Knowledge, Skills, and Abilities

Knowledge of the geography, policies, procedures, jurisdictions and computer system.
Ability to remain calm while handling numerous tasks simultaneously.
Ability to speak clearly and distinctly at all times.
Ability to think clearly and act promptly in emergencies and under pressure.

Minimum Education/Experience

High school diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Licenses or Certification required by Statute or Regulation

Required Certifications:

CPR certification
Emergency Police Dispatch (EPD)
Division of Criminal Information (DCI) certification

DCI (Division of Criminal Information)
All certifications can be obtained on the job and should be completed within the first 12 months of hire if not already completed.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Rotating 12 Hour Shifts

Position required to work during periods of adverse weather or other emergencies

Yes

Campus Security Authority Designated Position

Yes

Key Responsibilities and Related Competencies

Required Competency

Analysis and Decision Making

Duties

Ability to effectively and efficiently use the DCI, RMS, CJLEADS, NCAWARE, and P2P systems.
Maintains updates of the ADA Escort list and Emergency Response Contact List. Record radio transmissions and telephone calls.
Maintain information/status of units through the use of the CAD system.
Maintain accurate and current access routes for emergency vehicles.

Required Competency

Communication-Oral

Duties

Receive and broadcast calls on multiple radio frequencies. Answers all phone lines within three rings. Speaks in a normal tone during transmission. Radio transmissions do not contain rude or disrespectful comments, opinions of policy, procedure, people, events, or remarks of a personal nature. Responsive to the needs of the customer.
Accepts blame for mistakes and/or errors in judgment and corrects problems with customers. Is consistently courteous, responsive, and caring in dealing with customers.

Required Competency

Data/Information/Records Administration

Duties

Compiles, records and summarizes data. Able to monitor incoming messages and create entries for DCI terminals. Maintain and ensure quality control of logs and data systems. Ability to assign case or arrest numbers, Compile incident reports or issue permits, also searches and retrieves information from departmental files and DCI terminal.

Required Competency

Knowledge - Technical

Duties

Knowledge of applicable rules, regulations, policies, and procedures; knowledge of equipment operations; knowledge of the organization, the jurisdiction, and basic public safety operations (Including law enforcement agencies, fire, and rescue, security, and other response units). Able to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction. Ability to keep abreast of change and able to adapt.

Posting Detail Information

Posting Number

SPA01387P

Open Date

12/03/2024

Close Date

12/09/2024

Special Instructions to Applicants

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Applicant Documents

Required Documents

Resume/CV

List of References

Optional Documents

DD-214 (Veterans Only)

View Job Description