HR Services Representative - ( 240004DB )
Description
Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 31,000 employees working in over 450 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger. Explore opportunities in Human Resources!
Your Opportunity
Join a best-in-class team!
We are in pursuit of an experienced HR Services Representative to join our passionate, collaborative, and results-driven team. We have an exciting customer service opportunity for an enthusiastic, dedicated administrative professional to support our HR function. Reporting to the HR Services Manager, the incumbent’s primary role is to be a key point of contact for day-to-day responses to client needs, ensuring that HR services are delivered to HR partners and employees. This position partners closely with internal HR Partners throughout North America and follows established quality standards and timelines. The ideal candidate is comfortable in a fast-paced environment and enjoys working with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones. Join our collaborative team and play an important role in delivering efficient customer service to our client groups. This is a full-time, permanent position.
Your Key Responsibilities

• Respond to general and routine inbound inquiries and electronic requests pertaining to Human Resource programs and procedures as well as other inquiries in a more specialized areas, such as benefits, compensation, payroll, talent development, etc.
• Interpret HR policies, procedures, and guidelines to provide advice and guidance to employees and identifying and escalating complex inquiries or cases as needed.
• Operate internal technology/systems effectively and efficiently to manage requests and provide excellent customer service. This includes managing requests through Chat and ticketing system technology.
• Coordinate transactional based tasks: Prepare and complete time sensitive documents, forms, letters, and paperwork accurately and route to appropriate team for further processing in a timely manner. Follow up on missing or incomplete information or applicable approvals in accordance with internal compliance guidelines.
• Ensure legislative and internal compliance and data integrity are adhered to for all transactions.
• Partner with internal teams, e.g., corporate, and regional HR staff, Data Services, Payroll, Benefits, and HR teams, to ensure timely resolution of request.
• Achieve identified operational metrics in support of the delivery of the team’s services and best practices.
• Perform other duties or special projects of a similar nature as assigned.

Qualifications
Your Capabilities and Credentials

• Strong customer service, communication (written and verbal), attention to detail and time management skills.
• Results focused and ability to meet tight, concurrent deadlines.
• Displays comfort and enjoys working with diverse individuals across all levels in a geographically dispersed organization.
• Knowledge of Human Resources related jurisdictional laws, legislation, rules, and regulations for North America.
• Proven ability to exercise confidentiality, discretion, and sound judgment.
• Ability to learn and adapt to programs and processes quickly.
• Proficient with the use of MS office applications.
• Experience with an HRMS (preferably Oracle) and HR Services technology such as Service Now.
• Working knowledge of Chat and a ticketing system is an asset.
• Experience working in an HR environment preferred.
• French language (written/verbal) is an asset.

Education and Experience

• Post-secondary diploma or certificate in Office Administration, Business Administration or Human Resources, or equivalent work-related experience.
• Minimum of 2-3 years administrative experience in a professional services and computerized environment. Experience supporting an HR team is an asset.
• Comfortable and enjoys working and communicated with a variety of individuals across all levels of the organization in a multi-office/location organization in different time zones.

Typical office environment (may be remote) working with computers and remaining sedentary for long periods of time.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
Benefits Summary: Regular full-time and part-time employees have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.
Primary Location : United States-Arizona-Chandler
Organization : BC-2197 HR Service Center-US United States
Employee Status : Regular
Job Level : Entry Level
Travel : No
Schedule : Full-time
Job Posting : Dec 3, 2024, 6:49:40 AM
Req ID: 240004DB
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans