Front Desk Associate
PART-TIME POSITION AVAILABLE IMMEDIATELY!
About Kid Speak Kids:
Kid Speak Speech and Language Services, Inc. is a pediatric private practice located in Charlotte, NC. Since 2001, we strive to provide the bridge that takes skills learned in therapy into everyday activities. We recognize that the best therapy occurs when the latest research and technology is integrated with all aspects of a child’s development while recognizing each child’s individuality in how they interact with the world that surrounds them.
Learn more about us at https://kidspeakinc.com/
About Cicero Therapies:
Cicero Therapies is a mission driven network of pediatric therapy practices and public benefit LLC offering exceptional speech pathology, occupational therapy, autism services, and mental health services in the Midwestern and Eastern United States. Our mission is to get top quality care to more clients and patients, while creating an exceptional environment for clinicians. We provide management and financial resources to support growing pediatric therapy clinics, and to expand access to client and patient care.
Learn more about us at www.cicerotherapies.com.
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. This role involves working specifically our South Charlotte location. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a welcoming demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:

• Ensure a warm and welcoming environment for all clients, fostering a friendly and professional atmosphere.
• Oversee efficient and accurate check-in and check-out processes, ensuring team adherence to standards.
• Oversee scheduling, work with clients and staff to ensure all appointments are up to date and accurate.
• Manage phone communications, ensuring inquiries are addressed promptly and effectively.
• Address and resolve guest complaints or concerns with a high level of professionalism and empathy.
• Maintain and supervise the cleanliness and organization of the front desk area.
• Oversee payment processing and record-keeping, ensuring accuracy and compliance with company policies.
• Collaborate closely with the billing team to ensure seamless communication and efficient financial processes.
• Attend daily administrative meetings and weekly staff meetings to stay informed and contribute to clinic-wide initiatives.
• Keep track of office supplies and reorder as needed, ensuring a well-stocked and organized work environment. Coordinate building maintenance and communicate with cleaning companies for a clean and safe facility.

Experience:
- 1 year of previous experience as a front desk agent or in a similar customer service role is preferred
- Familiarity with medical or dental receptionist duties is a plus
- Excellent phone etiquette and strong communication skills
- Ability to transcribe messages accurately
- Proficient in using Microsoft Office or similar office software
- Strong organizational skills with the ability to multitask effectively
- Experience in office management or administrative support is beneficial
Join our team as a Front Desk Associate and enjoy the following benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the healthcare industry
- A supportive work environment with a collaborative team
If you are enthusiastic about providing exceptional customer service and have the skills required for this position, we encourage you to apply. We look forward to reviewing your application!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 15 – 20 per week
Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• Healthcare: 1 year (Required)

Ability to Commute:

• Charlotte, NC 28226 (Required)

Ability to Relocate:

• Charlotte, NC 28226: Relocate before starting work (Required)

Work Location: In person