• Deliver amenities to guest room prior to arrival.
• Meet, greet, as well as open doors for all guests as they arrive to the resort and leave when possible.
• Guide guests to the check-in counter and offer them a Welcome Punch.
• Escort guests along with their baggage to the assigned hotel room and provide explanation of the AC control, television remote and safe.
• Familiarize yourself with guests using their names when possible. Smiling and verbally greeting guests when you see them.
• Guide and suggest the amenities of the hotel, for example Iggies, Oasis, Heavenly Days, and gift shop.
• Check special requests and make sure they are ready prior to guest arrival.
• Maintain neat and clean lobby areas inside and out to include but not limited to sweeping welcome mat and area as well as clean glass lobby doors.
• Communicate maintenance requests to Front Desk.
• Ensure that the Guest Service golf cart is in good repair and clean.
• Have accurate and complete guest assistance information, including, events taking place in town, restaurants and athletic events as well as determining requirements for and follow-up on special groups or VIP’s.

• Performs other related duties and responsibilities as assigned.

• High School Diploma or equivalent Certificate required.

• Minimum of 1 year of customer service or hotel experience desired.
• Equivalent combination of education and experience.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

• Ability to work a rotating shift - Day, Night &/or Weekends.
• Ability to work extended shifts as needed.

• Ability to operate golf cart/vehicle controls.
• Competency in and knowledge of standard office equipment to include, but not limited to, the computer, fax machine, copier, typewriter, printer, calculator, and scanner.

• Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Reaching - Extending hand(s) and arm(s) in any direction.
• Standing - Particularly for sustained periods of time.
• Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping - Applying pressure to an object with the fingers and palm.
• Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have visual acuity to operate a golf cart/vehicle.

• The worker is subject to both environmental conditions. Activities occur inside and outside.