ABOUT NATOORA
Natoora started 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils.
Experts in sourcing flavour-first, seasonal fruits and vegetables, we work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK. From chefs, to home cooks to schoolchildren, we want to empower everyone to make better food choices and become informed drivers of change.
Our sourcing efforts also go well beyond fresh produce, tackling multiple facets of the food system at once — from restoring the value of whole grains through bread with our own mill and bakery, Alma, to farming produce directly at Great Fen Farm, and crafting our own range of seasonal dips, soups, and sauces in our Bermondsey kitchen. Whether we’re partnering with independent producers on flavour-first dry goods or developing recipes rooted in our seasonal fresh produce, everything we do is founded on the same principles of seasonality, quality and integrity whilst steadfastly embracing scalability as a source of impact.
On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.
Our Counter concept at Notting HIll is pioneering a totally new idea in café culture - that you don’t have to compromise on flavour or sustainability to eat a quick, nutritious meal. Serving up a radically seasonal and totally traceable menu, everything is made by us from scratch, using ingredients sourced straight from growers and producers in our own community.
Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.
About the job
As Counter Assistant, you’ll be the face of a dynamic, committed movement that is driving real change at ground level.
You will be responsible for displaying and caring for some of the best-tasting produce available in the UK. You’ll be able to advise on seasonal produce and will go above and beyond to ensure that we are always delivering the best possible service.
Through our training programme, we’ll equip you with the tools and knowledge to become a leading campaigner in your own right, climbing a clear growth path with training modules covering Product, Customer Service and Store Operations.
At the core of that knowledge is a deep understanding and appreciation for our produce. You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.
Key Responsibilities

• You will look after our customers and provide the best client service
• You will help people engage with unfamiliar produce
• Ensure that our displays are refreshed and looking their best throughout the day
• Maintain a visually compelling store that is neat, clean and organised

ABOUT YOU

• We look for a minimum 1 year of work experience, in any field
• You care about what you eat: where it comes from and how it’s made
• You are approachable, caring, and enjoy offering great customer service
• We look for fluency in spoken English
• You’ll be physically active and enjoy the dynamic nature of an active store

PERKS

• Natoora produce at a significant discount
• Your birthday off*

*Once you’ve hit the 6 month mark and when working 32 hrs or more.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.
Job Types: Part-time, Permanent
Pay: £11.50 per hour
Additional pay:

• Performance bonus
• Quarterly bonus

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme

Schedule:

• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• London, W11 2JA: reliably commute or plan to relocate before starting work (required)

Experience:

• Food service: 1 year (required)
• barista: 1 year (required)
• Customer service: 1 year (required)
• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person