Product training: seasonal trainings and strategic product focused trainings.
Culture: induction trainings and Hermès Client Culture.
Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams.
Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams.
Identify training requirements and develop training materials to suit each store.
Design and develop effective focused training modules for in-store morning briefings and digital training.
Strategically plan product training to support the retail teams to drive performances in key metiers.
Support store openings, Retail animation and ad hoc event when necessary.
Actively participate in training seminars.
Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.
Be the liaison for Hermès international training department and the regional training team.
Contribute feedback and share best practices on product training related topics.
Develop effective training programs to improve retail performance.
Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how.
Requirements & Capabilities: Proven experience as a Retail Trainer or similar role.
In-depth knowledge of luxury brand standards, products, and client expectation.
Fluency in English and Thai, with the ability to deliver sessions in both languages.
Passionate about training, extensive product knowledge, and a good understanding of retail trends.
Clear and confident presentation and communication skills to ensure productive training sessions.
Proficiency in Microsoft Office, especially Microsoft Power Point.
Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask.
Works autonomously and proactively.
Job skills required: English, Microsoft Office, Legal