Provide excellent customer service.
Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
Act and suggest on improvement opportunities identified during daily work.
Qualifications Service oriented and interested in the function of customer service.
1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome.
Good spoken and written in English and Chinese.
Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills.
Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
Proactive, driving for result and teamwork spirit.
University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
Work based in Bangkok, Thailand.
Able to work in shifts.
You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Job skills required: English, Teamwork, Work Well Under Pressure, Enthusiastic