• Excellent oral and written communication skills in Bahasa, English and Mandarin.
• Proficiency in MS Office with advanced skills in Excel.
• General understanding of cloud computing and enthusiasm for technology.
• Fluency in Bahasa, Mandarin, and English is required*

As a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

Key job responsibilities

• Handling Account and Billing related issue via three channels, Call, Chat, Email.
• Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
• Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.
• Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
• Assisting with customer communication during AWS critical launches and support events.
• Our Customer Service team provides continuous support to our customers from 9:00 AM to 6:00 PM, Monday to Sunday. To maintain this level of service, we operate on a rotating schedule for weekend and holiday coverage. Team members are typically scheduled for one or more weekend days per month.

About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 1+ year experience in Customer Service and/or Account Management, preferably working with high-profile customers.
• Effective customer handling with strong conflict resolution, and problem solving skills.
• Analytic skills such as advanced Excel, SQL, or other tools.
• A drive to dig into the details of a system or process to solve customer problems.
• Known as the go-to person in your family for technology related questions.