• Handle all back office operation tasks including general administration, maintenance, uniform, etc.

• Responsible for reporting and analysis, ensure information is well transmitted to related parties

• Be a real partner to sales team by providing quality follow up for all customer service cases

• Work with related teams on customer service/aftersales service related issues in a timely and professional manner

• Ensure all company policies/procedures in store are followed and manage archiving for relevant documents

• Assist with implementation and accurate use of digital tools

• Monitor overall floor operations and provide support when needed

• Be responsible for the application of procedures related to internal control and health & safety

• Identify system weakness of boutique and advise plan of improvement

• Handle other duties as assigned

• Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment

• Motivated to learn and improve

• Proactive, self-initiated, detail minded, creative, good team player, good communication skill

• Flexible, good common sense and good problem-solving skill

• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus