This role requires a blend of technical and operational skills to ensure all lab systems, hardware, software, and tools are functioning optimally and meet all Infosec and Gx P Compliance requirements. The specialist will support lab users by providing technical assistance, troubleshooting, and ensuring adherence to safety and security protocols. This role may involve managing inventory, coordinating with IT support teams, and developing workflows to streamline lab operations, Labs system management and IT service delivery.
The scope of this role is both Taiwan and China Laboratories. The IT Laboratory Operations Specialist based in Taiwan will work with IT Service delivery staff in China to ensure they follow consistent SOPs for system management, compliance, information security and technical assistance across both regions.
Lab Setup & Maintenance:

• Install, configure, upgrade and maintain lab hardware/software, ensuring functionality and IT integration including setting up computers, network devices, testing equipment, and other lab-specific tools.
• Coordinate with vendors and staff from the business and IT teams to ensure proper system setup and data backup

Technical Support:

• Provide technical assistance to lab users, troubleshoot complex issues with lab systems, and offer guidance on using lab equipment
• Co-system administrator of all LIMS platforms including provisioning of new projects and users.
• Work with IT Infrastructure team to manage changes to lab infrastructure, workstations, and self-managed systems
• Manage lab user accounts, including creation, terminations, and password resets, providing timely support to minimize disruptions
• Manage server access permissions and maintain secure disk folders for data transmission.
• Coordinate cabling and IT peripheral setups for lab instruments with IT teams, ensuring cost and operational efficiency
• Manage and monitor instrument data backups, ensuring data integrity through regular validation of both automated and manual backup processes.

Inventory Management:

• Track lab inventory, including computers, software licenses, testing equipment, and peripherals.
• Manage asset lifecycle, perform regular audits, and reorder supplies as necessary.
• Develop processes and governance around assignment of commercial licenses to users.

Documentation & Compliance:

• Document lab procedures, system configurations, troubleshooting steps by working with the Quality Assurance and IT compliance teams, Ensure compliance with company policies, industry standards, and safety protocols in the lab.
• Assist with sponsor audit and inspections
• Responsible for system availability and continuity planning of laboratory computerized systems, including developing and maintaining Disaster Recovery Plans (DRP) for Gx P systems, regularly reviewing backup and DR operations with IT teams, and conducting tests to ensure expected RPO/RTO targets are met for each system.
• Lead change management process for laboratory computerized systems, including conducting risk assessments, gathering technical requirements, and coordinating between laboratory staff, IT teams, and business stakeholders to ensure system maintenance and changes are implemented with minimal operational impact.

Workflow Optimization:

• Identify and implement process improvements to streamline lab operations, reduce downtime, and increase efficiency. Develop and maintain Standard Operating Procedures (SOPs) for routine lab activities.

Collaboration:

• Work collaboratively with internal stakeholders (engineers, developers, IT support, project managers, and lab staff) and external vendors to understand project requirements, coordinate procurement and repairs, and ensure laboratory environment meets all operational needs while maintaining effective communication across teams.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3+ years of experience in IT support, lab management, or a similar role.
• Proficiency with operating systems (Windows) and networking principles.
• Familiarity with lab management software, inventory tools, and remote access tools.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent organizational skills, attention to detail, and ability to work independently.

Preferred Skills and experience

• Experience with GLP along with IT infrastructure administration, compliance, identity management, and disaster recovery
• Experience working with compliance and QA teams on client and regulator audits.
• Knowledge of virtualization platforms such as (VMware)
• Knowledge of LIMS platforms and related data flows. Experience with STARLIMS and WATSON highly desirable.
• Familiarity with cybersecurity protocols in lab environments.

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.
Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.
We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.
We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to contacting you regarding your application