Taiwan Job Openings
Amazon Web Services Taiwan Limited
客服專員 Customer Service Associate
November 18, 2024
- Excellent oral and written communication skills in both Mandarin and English.
- Demonstrated ability in effective customer handling, showcasing strong conflict resolution, and problem-solving skills.
- Proven capacity to take ownership and exhibit a proactive approach.
- The role requires excellent fluency in Mandarin*
Key job responsibilities
- Handling Account and Billing related issue via three channels, Call, Chat, Email.
- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
- Acting as single point of contact for customer to communicate with internal service teams and to ensure AWS as a whole delivering a consistent and high-quality service.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Assisting with customer communication during AWS critical launches and support events.
- Our Customer Service team provides continuous support to our customers from 9:00 AM to 6:00 PM, Monday to Sunday. To maintain this level of service, we operate on a rotating schedule for weekend and holiday coverage. Team members are typically scheduled for one or more weekend days per month.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 1+ year of work experience in customer service, customer management, or technical support.
- Proficient in MS Office, with moderate skills in Excel (e.g. pivot, vlookup, and etc.)
- SQL skills for data analysis
- A motivated attitude to delve into the details of systems or processes to effectively solve customer problems.
New Job Alerts
Marriott International, Inc
Food Services Supervisor
FULL TIME
December 3, 2024
View Job DescriptionMarriott International, Inc
F&B Operation Mgr 20241203
FULL TIME
December 3, 2024
View Job DescriptionLooking for similar job?
Thermo Fisher Scientific
Sr Customer Service Representative
FULL TIME
November 30, 2024
View Job DescriptionHSBC
分行服務暨作業專員/副理 Branch Customer Service Clerk /Officer (松江分行)
FULL TIME
November 26, 2024
View Job DescriptionHSBC
分行服務暨作業專員/副理 Branch Customer Service Clerk /Officer (安和分行)
FULL TIME
November 24, 2024
View Job DescriptionSee What’s New: Amazon Web Services Taiwan Limited Job Opportunities
Amazon Web Services Taiwan Limited
Partner Development Manager, TW APN
November 29, 2024
View Job DescriptionAmazon Web Services Taiwan Limited
Marketing Response Center Intern
November 29, 2024
View Job DescriptionAmazon Web Services Taiwan Limited
Cloud Support Engineer - DevOps, Docker
November 26, 2024
View Job DescriptionAmazon Web Services Taiwan Limited
Cloud Support Engineer - Big Data
November 25, 2024
View Job DescriptionNew Job Alerts
Marriott International, Inc
Food Services Supervisor
FULL TIME
December 3, 2024
View Job DescriptionMarriott International, Inc
F&B Operation Mgr 20241203
FULL TIME
December 3, 2024
View Job Description