Req ID: 81548
Department: Insto Ops Client Services
Division: Institutional
Location: Taipei City
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Client Service Consultant in our Taiwan Operations team, your key responsibility is to provide administrative and logistical support to the Client Service team by managing client documentation, organizing files, and ensuring smooth workflow for Client service team which includes Credit administration, and KYC onboarding processes.

In addition, the role involves cross-team collaboration to support various departments, ensuring efficient handling and filing of documentation and assisting with the timely delivery of compliant services to institutional clients.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Taipei, Taiwan
Role Type: 6-month Fixed-term, Full-time

What will your day look like?

As a Client Service Consultant, you will:
Documentation Management: Ensure accurate and efficient organization, filing, and tracking of client documentation related to Credit Administration and KYC onboarding processes.

Workflow Support: Facilitate smooth operational workflows for the Client Service team, ensuring timely completion of tasks and proper coordination of documentation across departments.

Cross-Team Collaboration: Work closely with internal teams to support the completion of client-related tasks and ensure alignment on service delivery.

Compliance Support: Assist in maintaining accurate records to ensure compliance with regulatory requirements and internal policies.

Able to understand and communicate in basic English, both written and spoken, to support effective cross-functional collaboration.

Process Improvement: Contribute to the identification of opportunities for streamlining administrative processes to improve efficiency and service delivery.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Knowledge of Compliance Procedures: Willing to observe the knowhow of Credit Administration, KYC, and regulatory requirements relevant to institutional banking.

Proficiency in Office Tools: Strong knowledge of Microsoft Office Suite (Excel, Word, Power Point), and experience with document management systems or tools.

Strong Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a high level of accuracy and attention to detail in handling documentation.

Communication Skills: Clear and effective communication, both written and verbal, to interact with internal teams and external stakeholders. Able to understand and communicate in basic English, both written and spoken, to support effective cross-functional collaboration.

Collaboration: Ability to work well in a team environment and support cross-functional teams to achieve common goals and ensure seamless service delivery.

Time Management: Skilled in managing competing priorities and meeting deadlines in a fast-paced environment.

Attention to Detail: High level of accuracy and thoroughness when managing and filing documentation, ensuring compliance and consistency.

Language Proficiency: Fluency in Mandarin (both written and spoken) is essential for effective communication with internal parties and for reviewing documents written in Mandarin. Ability to understand and communicate in English at a basic level, both written and spoken, to support cross-functional collaboration.

Problem-Solving: Ability to identify and address challenges proactively, finding solutions that improve operational efficiency and client service.

Adaptability: Ability to adapt to changing processes and priorities while maintaining focus on quality and compliance standards.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 81548.

Job Posting End Date

06/12/2024 , 11.59pm, (Melbourne Australia)