Switzerland Job Openings
The Capra Saas-Fee
Reservation Agent (m/w/d)
Saas-Fee
FULL TIME
November 24, 2024
At The Capra, we are committed to maintaining the highest standards of hospitality and ensuring that every guest enjoys a truly memorable stay. From our elegantly appointed rooms and suites to our world-class dining and wellness offerings, we go above and beyond to exceed expectations and create unforgettable moments.
As an employee at The Capra, you'll be part of a talented and passionate team dedicated to delivering exceptional service. We foster a supportive and collaborative work environment where your skills and expertise will be valued and nurtured. Join us in shaping the future of luxury hospitality in Saas Fee and embark on a rewarding career journey with ample opportunities for growth and development.
- Oversee the day-to-day operations of the reservations department, ensuring efficient and accurate handling of all bookings and inquiries.
- Manage reservations systems and ensure up-to-date inventory, availability, and pricing information.
- Provide exceptional customer service by promptly addressing guest inquiries and resolving any issues or concerns.
- Collaborate with various departments to ensure smooth communication and coordination of guest requirements.
- Monitor and analyze reservation trends, occupancy rates, and revenue performance to optimize yield management strategies.
- Proven experience in reservations management within the hospitality industry, preferably in a luxury hotel setting.
- Strong knowledge of reservation systems and software (e.g., PMS, channel managers) with the ability to adapt and learn new systems.
- Exceptional organizational and multitasking skills with meticulous attention to detail.
- Excellent communication and interpersonal skills to effectively interact with guests, team members, and other stakeholders.
- Proficiency in English and German/or French
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