SFA Application Engineer

Functional area: Engineering

Country: Korea, Republic of

City: Ulsan-si

Company name: Atlas Copco Korea Co., Ltd.

Date of posting: Nov 30, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Job Title: Engineer_Application
Business Area: ITBA(Industrial Technique Business Area)
Division: SFA(Smart Factory Automation)
Report to: Business Line Manager_SFA
Location: Ulsan (South Area)

[Purpose of this job]
This role is responsible for installing, commissioning, and maintaining robot vision systems in the automotive industry, ensuring system performance and customer satisfaction. It also supports technical sales by addressing customer needs and promoting automation solutions.

[Duties & Responsibility]

• Install robot vision systems at customer sites in the automotive industry, including system start-up and commissioning.
• Provide service, maintenance, system checks, and high-end tuning for installed systems; conduct customer training sessions.
• Perform routine service for installed systems.
• Troubleshoot errors and failures to identify root causes and implement solutions.
• Submit work and troubleshooting reports to the manager and customer.
• Support technical sales efforts by addressing technical issues and providing solutions.

[Qualifications]

• Technician certification or a degree in machine vision, automation technology, robotics, mechanical engineering, mechatronics, or electrical engineering
• Minimum of 2 years of relevant experience in field service or technical support

• Proven expertise in field engineering and customer service excellence
• Strong interpersonal and communication skills, with the ability to effectively interact with both customers and colleagues
• High level of mobility and willingness to travel frequently as required

[KPIs]
System uptime, customer satisfaction, issue resolution time, training effectiveness, and impact on technical sales support.

[Core Competence - Talent Framework]

• Improve Business Results
• Lead Myself
• Focus on Team success
• Drive Customer Success
• Commit to Sustainable Growth

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.