About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.
Banquet Supervisor
Full time
Position : Supervisor
Four Seasons Hotel Seoul

The Banquet Supervisor supports the Assistant Banquet Manager in planning, organizing, controlling and directing the work of employees in Banquet and ensuring guest satisfaction. The Banquet Supervisor supervises and participates in the set-up and clearing of china, glass, silver, linen, tables, chairs, and props for banquet functions as well as attends to guest needs and requests. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

Education
High school education or equivalent experience

Experience
Minimum one year of food service or related work, previous supervisory or lead experience is preferred

Desired Skills

• Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
• Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
• Is a good “judge” of people, quickly understands the environment and coaches other to improve long-term outcomes
• Has good business acumen, a strong work ethic and people-management and facilitation skills
• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Has proven ability to manage multiple priorities with lean resources while delivering high-quality results
• Has the ability to operate computer equipment and other food & beverage computer systems
• Is proactive, hands-on and able to operate autonomously
• Requires reading, writing and oral proficiency in the English language
• Has a positive attitude with a generous and uplifting team approach
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft
• Is flexible with his/her schedule with the ability to work all shifts, weekends and holidays

Eligibility

• Has the ability to follow detailed instructions regarding room set-up

Key Functions

• Assists with the service of food and beverages to guests
• Assists with the cleaning of operational areas
• Maintains cleanliness and condition of all banquet function space according to maintenance programs and plans
• Retrieves meeting materials, props, crates, and boxes from the hotel’s receiving area and store them safely and securely
• Organizes work assignments, makes recommendations regarding training, performance evaluations, and discipline for banquet servers; attends Banquet Event Order Meetings to ensure understanding and execution of client needs
• Stocks linen, china, silver and glassware and supplies for service, ensuring that they in good condition
• Communicates with employees and managers to ensure operational needs are met as well as attends regular operational meetings to ensure effective coordination and cooperation between departments
• Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Assists with administrative duties, including closing checks and preparing supply requisitions
• Remains calm and alert, especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employees
• Supports the entire Food and Beverage operation, including supervising other areas if necessary
• Completes special projects as instructed
• Supports the entire Food and Beverage operation, including supervising other areas if necessary
• Communicates with guests and employees using a positive and clear speaking voice
• Listens to understand requests, responds with appropriate actions, and provides accurate information
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Em Pact
• Works harmoniously and professionally with co-workers and supervisors

Key Expectations

• Carries out set-up, breakdown, and cleaning of tables, chairs, buffets, skirting, and props as specified by the banquet event order ensuring through supervision that core standards and function details are met
• Organizes work assignments, makes recommendations regarding training, performance evaluations, and discipline for banquet Server; attends Banquet Event Order Meetings to ensure understanding and execution of client needs
• Participates in the service and removal of food during banquet functions by offering pre-determined menu selections to each table; maintaining knowledge of each selection’s, origin, taste, and preparation method; communicating guest orders including any special needs or requests to the kitchen; checking completed kitchen orders with the guest’s original order; transporting items to the guest table in a timely manner to ensure proper food quality and making self-available to guests, clients, and group contacts to ensure satisfaction
• Supervises the operation in the absence of the manager/assistant manager, ensuring all service activities are in place and under control

Visa Requirements

• Must already possess valid work authorization in South Korea.

We look forward to receiving your application!