South Africa Job Openings

Sanlam

Service Consultant

Bellville

FULL TIME

November 25, 2024

About the Company

Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Career Opportunity

A position has become available for a Service Consultant who will be based in the Broker Services South, region at the Bellville office.

Job Description

The purpose of this position is to provide support to the Relationship Managers and is responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.

Principal Accountabilities

Prepare basic reports and statistics based on risk analysis.
Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
Address unusual and non-standard customer issues including underwriting and commercial related queries.
Task related decision making within set policies and procedures
Research to assist in addressing non-standard underwriting issues
Update RM reports
Create client profiles for identified risks

Qualifications and Experience

Grade 12
FAIS compliance (120 credits) preferred
RE 5
At least 2 years within the short term insurance industry essential
At least 1 year Commercial Lines experience
Proven MS Excel experience essential

Knowledge and Skills

Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
Understanding and knowledge of Santam process
Understanding of all relevant customer support systems and processes related to all products

Competencies

Analytical thinking
Information seeking
Drive for results
Flexibility
Initiative
Emotional self-control
Customer service orientation
Self-confidence
Teamwork and cooperation

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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